This role is pivotal in ensuring our various software tools are fully utilized to support our business operations. The ideal candidate will be well-versed in managing, optimizing, and troubleshooting a variety of SaaS products, including Jira, ActiveCampaign, Zoho, Microsoft 365, WordPress, Elementor, and Zapier.
Main Responsibilities:
- Monitor and analyze the usage of these tools, identify areas for improvement to optimize workflows, and increase efficiency.
- Provide technical support and training for team members on how to best use these software platforms.
- Ensure data is organized, accessible, and secure across all platforms. Assist in data migration, integration, and reporting tasks.
- Act as the go-to problem solver for any technical issues related to our SaaS tools, working with vendor support as needed.
- Identify opportunities to automate processes within and between these platforms to streamline business operations.
- Maintain up-to-date documentation for system configurations, processes, and user guides.
- Oversee and optimize CRM systems, ensuring they meet the needs of the organization and support sales and marketing efforts.
Requirements
- A graduate with a bachelor's degree in any field.
- At least 2 years of experience in a similar role.
- Proven experience managing and optimizing SaaS platforms (e.g., Jira, Active Campaign, Zoho, Microsoft 365, WordPress, Elementor, Zapier).
- Strong technical aptitude and the ability to quickly learn and adapt to new software tools.
- Excellent problem-solving skills and attention to detail.
- Experience in data management, integration, and process automation.
- Strong communication skills for training and supporting team members.
Benefits
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
Skills Required
- Bachelor's degree in any field
- At least 2 years of experience in a similar role
- Proven experience managing and optimizing SaaS platforms (Jira, ActiveCampaign, Zoho, Microsoft 365, WordPress, Elementor, Zapier)
- Strong technical aptitude and ability to quickly learn new software tools
- Excellent problem-solving skills and attention to detail
- Experience in data management, integration, and process automation
- Strong communication skills for training and supporting team members
What We Do
We are an Australian company that has operations in the Philippines that provides business growth, consulting, and delivery capabilities to more than 250 of the most innovative and disruptive financial services firms across Australia. Our consulting-led approach leverages services in strategy, process improvement, intelligent automation, data analytics, and operations. We specialise in supporting financial firms, accounting practices, and mortgage brokers.
