The SaaS Software Renewal Specialist plays a key role on the Software Operations team. This position primarily focuses on the timely renewal of LINK360 and Process Plus subscriptions to prevent any service interruptions for our customers. This role serves as the main point of contact for subscription renewals in the U.S., Canada, and Latin America, working directly with customers, distributors, and internal teams. The SaaS Software Renewal Specialist manages the entire renewal cycle, making sure each subscription renewal is handled proactively, smoothly, and efficiently. Ultimately, this role is essential in driving and maintaining revenue growth for LINK360 and Process Plus.
Preferred Qualifications- Track, quote, and process software subscription renewals to ensure uninterrupted access to LINK360 and Process Plus applications.
- Build strong relationships with customers to ensure satisfaction and retention.
- Resolve potential barriers to renewal, including addressing customer concerns.
- Identify upsell opportunities during the renewal process.
- Maintain accurate and up-to-date customer records by processing all orders received and updating account information.
- Contribute towards the objectives of the software operations team and share knowledge, experience, ideas, and information freely.
- Solve problems that arise in an effective and creative manner.
- Proactively identify and assist in resolving issues encountered during the renewal process.
Skills Required
- Experience in customer relationships or sales
- Ability to process software subscription renewals
- Problem-solving and creative thinking skills
What We Do
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady’s fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com.
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