Saas Operations Team Lead

Job Description
SaaS Operations Team Lead
Buffalo Grove, IL
Monday - Friday 8:00 am - 5:00 pm
Remote
We're seeking a talented and motivated hands-on Team Lead to lead our SaaS Operations with a strong Site Reliability Engineering (SRE) mindset. You'll own and improve the reliability of our SaaS platform-treating availability, performance, and operational excellence as core product features. This role is Azure-first and cloud-forward, while operating in a hybrid environment (Microsoft Azure plus private infrastructure).
Some of the things you'll be doing:

• Lead the SaaS Operations/SRE team: prioritize work, mentor engineers, set standards, and act as the primary escalation point
• Own reliability outcomes: define and improve service health, availability, latency, and operational readiness
• Operate and optimize Azure services including Azure Front Door, Azure Container Apps, virtual networking, PaaS databases, and Key Vault
• Lead incident response end-to-end: triage, coordination, clear communications, and follow-through
• Drive root cause analysis and postmortems; ensure corrective actions are implemented and tracked
• Reduce operational toil through automation, self-service, and repeatable runbooks
• Build and refine observability: monitoring, logging, dashboards, and actionable alerting
• Manage day-to-day operational tickets and change activity following defined controls (incident/problem/change)
• Partner with Engineering, Infrastructure, and Security to improve operability and safe delivery (release readiness, rollout/rollback planning)
• Participate in an on-call rotation and planned maintenance windows after hours/weekends when needed

What technical skills, experience and qualifications do you need?

• 5+ years in production operations (SRE, platform engineering, DevOps, SaaS operations, systems engineering, or similar)
• Demonstrated technical leadership (team lead responsibilities, mentoring, ownership of operational standards)
• Strong troubleshooting across distributed systems: web platform, networking, containers, identity, certificates/secrets, and performance bottlenecks
• Azure production experience with:
  • Azure Front Door
  • Azure Container Apps
  • Azure virtual networking (VNets, private endpoints, DNS patterns, hybrid connectivity concepts)
  • Azure Key Vault
  • PaaS databases
• Automation and scripting: PowerShell, Bash, Azure CLI, and YAML-based pipelines/workflows
• DevOps toolchain experience (GitHub and/or Azure DevOps); automation/config tooling such as Ansible (or equivalent)
• ITSM/process discipline and tools (e.g., ServiceNow): incident, problem, change management

Hybrid environment requirements
This position supports a hybrid platform. You must be able to operate and troubleshoot components running in private infrastructure, including:

• Enterprise identity systems (e.g., Active Directory, Group Policy)
• Web Platform (IIS)
• Microsoft server-based platforms and related operational practices (patching/maintenance, certificate lifecycle, file services such as DFS)
• Virtualization/hypervisor platforms (Nutanix AHV, VMware, or similar)

Nice to have

• Infrastructure as Code experience (Bicep preferred; Terraform/ARM also valuable)
• Experience implementing SLOs and improving alerting hygiene (noise reduction, paging policies)
• Experience improving incident response practices (runbooks, escalation paths, reliability reviews)

#CSC #CSCCareers #LI-HL1
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, U.S., providing market-leading expertise and knowledge-based solutions to clients worldwide. We have an unmatched global reach with offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,500 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC, Our Values, and our unwavering commitment to our clients, communities, and each other.
CSC is dedicated to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is respected. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
Colleagues are empowered to own their careers and have access to various career opportunities and excellent benefits, including annual Success Sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly through our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.