Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc is transforming the patient experience by helping people find and book in-person or virtual healthcare appointments with ease. As we expand our business toward a tiered SaaS offering, we are reimagining how we deliver value and support to healthcare practices across the country. This shift requires a strong enablement engine to upskill our revenue teams on product, process, tools, and SaaS competencies. We’re seeking a SaaS Enablement Lead to design, build, and scale the enablement strategy for Zocdoc’s tiered SaaS offerings across our Sales and Success organizations. In this role, you will partner closely with Product Marketing, Field Enablement peers within the Revenue Enablement team, Revenue Operations, and Go-to-Market leadership to ensure our revenue teams have the knowledge, tools, skills, and messaging they need to effectively sell and support Zocdoc’s evolving SaaS platform.
You’ll enjoy this role if you…
- Are excited by the opportunity to shape the future of how we enable revenue teams during one of Zocdoc’s most important strategic shifts.
- Enjoy building programs that directly influence revenue performance, product adoption, and how our teams bring value to healthcare practices.
- Value collaborating with talented, mission-driven partners across Product Marketing, Sales, Success, Operations, and Revenue Enablement.
- Thrive with the autonomy to design, own, and scale a critical function from the ground up.
Your day to day is…
- Building strong, collaborative cross-functional relationships across teams and stakeholders.
- Gaining alignment with leaders on the prioritization, scope, and expected impact of enablement initiatives.
- Delivering on enablement priorities across all revenue roles by building and executing a clear quarterly roadmap that supports onboarding and everboarding needs.
- Developing role-specific playbooks that document customer journeys, sales processes, and GTM strategies—and maintaining them as products, tools, and workflows evolve.
- Bringing creativity and innovation to enablement by leveraging diverse learning modalities, maximizing existing tools, incorporating gamification, and proposing AI-driven solutions to boost seller productivity.
- Connecting enablement solutions to real business problems and using data to drive scaled adoption, measure effectiveness, and showcase results to key stakeholders.
- Contributing to WBRs and QBRs by delivering clear readouts on enablement impact and providing visibility into ongoing and upcoming program roadmaps.
You’ll be successful in this role if you have…
- Typically 5–8+ years in Revenue Enablement, Product Enablement, Sales Enablement, or similar roles — or equivalent experience in a SaaS or multi-tiered product environment.
- Experience building enablement programs from the ground up, including strategy, content, delivery, and measurement.
- Strong understanding of SaaS business models, value selling frameworks, product-led motions, and customer lifecycle fundamentals.
- Proven ability to translate complex product features into simple, compelling training content.
- Ability to leverage generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Strong communication, facilitation, and storytelling skills.
- Ability to manage cross-functional relationships and influence stakeholders at multiple levels.
- A builder mentality — comfortable designing new processes, stand-up programs, and scalable systems.
- Experience with enablement platforms, LMS tools, and CRM systems (Salesforce experience a plus), and the ability to learn new tools quickly.
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
What the Team is Saying
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
