GENERAL SUMMARY:
The outbound supervisor will manage the day-to-day fulfilment, dispatch and delivery of goods. They will oversee warehouse workflows—including order picking, packing, and handover to 3pl to ensure shipments reach customers accurately, safely, and on schedule. They also will lead team performance and enforce safety compliance and ensures service level agreements (SLAs) are consistently met.
ESSENTIAL DUTIES AND RESPONSIBILITIES RETURNS:
Operations & Logistics
· Coordinate daily outbound activities from order release to dispatch.
· Supervise picking, staging, and packing processes to ensure orders are ready before prescribed cut-off times.
· Ensure 100% inventory accuracy and proper handling of all outgoing consignments.
· Maintain compliance with all safety protocols, Standard Operating Procedures (SOPs), and quality control measures.
Team Leadership
· Oversee, train, and manage the performance of warehouse associates, pickers, packers, or outbound sales team members.
· Conduct performance evaluations, handle scheduling, and coach staff on reaching their daily and weekly targets.
· Foster a positive, team-oriented work environment that promotes safety and continual professional development.
Communication & Reporting
· Act as the primary liaison between the outbound department, inbound, transport/logistics(3pl), Sales.
· Generate daily, weekly, and monthly performance and shipping reports.
· Investigate customer abnormalities or complaints and execute corrective actions.
Compliance & Safety:
· Enforces Standard Operating Procedures (SOPs), quality assurance (QA) guidelines, and health and safety (OHASA) regulations on the warehouse floor
· Asset protection
· PPE and Hazard control
General:
· Conduct and supervise cycle counting every morning
· Housekeeping (5S)
· Maintain reporting trackers
· Open and closing facility
· 3pl management (onsite personnel)
· Administration
Essential Skills & Competencies
Leadership & Delegation: The ability to mentor staff, assign tasks, and meet team goals.
Conflict Resolution: Navigating and mediating team disputes effectively.
Communication: Clear, active listening and articulate instructions.
Compliance Management: Ensuring adherence to internal policies and SLA
Experience
· Typically, 2 to 3 years in a warehouse, supply chain, warehouse distribution.
· Proficiency in Warehouse Management Systems (WMS), and data analytics.
· Exceptional organizational abilities, conflict resolution, and the capacity to work in high-pressure environments.
· Dynamics Nav 2018 experience (advantage)
· Microsoft Business Central (advantage)
Qualifications
· Diploma or bachelor’s degree in business management or Logistics and Supply Chain Management
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation.
Henry Schein Dental Warehouse (PTY)/Henry Schein South Africa (PTY) LTD strives to operate a policy of equal opportunity and not discriminate against any person's gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.Skills Required
- 2 to 3 years experience in warehouse, supply chain, or distribution
- Proficiency in Warehouse Management Systems (WMS)
- Experience with data analytics and generating operational reports
- Diploma or Bachelor's degree in Business Management or Logistics and Supply Chain Management
- Experience supervising warehouse teams, scheduling, performance management and coaching
- Knowledge of SOPs, QA guidelines, OHASA health and safety regulations and asset protection
- 3PL management and coordination (onsite personnel)
- Conducting and supervising cycle counts and maintaining inventory accuracy
- Dynamics NAV 2018 experience
- Microsoft Business Central experience
Henry Schein Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Henry Schein and has not been reviewed or approved by Henry Schein.
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Healthcare Strength — Health, dental, and vision coverage is broadly comprehensive, with multiple plan options and wellbeing/EAP resources emphasized. Benefits breadth helps bolster overall total‑rewards value.
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Leave & Time Off Breadth — Paid time off and holidays are described as meaningful, with structured carryover practices in some areas. Paid parental leave is available, enhancing the overall time‑off offering.
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Retirement Support — A 401(k) plan with company match is part of the standard package, with plan documents noting employer discretion on match settings. The program has been characterized positively in prior periods, contributing to total compensation.
Henry Schein Insights
What We Do
Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With more than 20,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental and medical laboratories, government and institutional healthcare clinics, as well as other alternate care sites.
