Ryder's Customer Engagement Manager

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Job Description:

• Location: Hartford, CT
• Schedule: Monday to Friday, Business Hours
• Employment Type: Full time, Full Benefits
• Pay Rate/Salary: $62,000 to $65,000 + commission

Why Ryder

Ryder is one of North America's most trusted names in fleet management and supply chain solutions -- and the Customer Engagement Manager role puts you at the center of it all. This is a relationship-first sales position where your success is built on understanding your customers' businesses deeply, solving real problems, and growing accounts over time. If you're a consultative seller who thrives on autonomy, values long-term relationships over one-time transactions, and wants the backing of a Fortune 500 brand, this role was built for you.

What You'll Do

As a CEM, you'll own a portfolio of accounts and serve as the primary point of contact for everything Ryder. Your work spans sales, relationship management, and cross-functional coordination -- no two days look the same.

Account Growth and Sales

• Own and grow a book of business with clear targets for revenue and profitability
• Develop and execute a sales penetration plan to expand Ryder's share of wallet within existing accounts
• Identify and present upsell opportunities across Ryder's full service portfolio -- including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services
• Build relationships with all buying influencers within your accounts, not just the primary contact
• Segment your account base by growth potential, retention priority, and risk -- and work each bucket strategically

Customer Success and Retention

• Serve as the go-to resource for your customers, ensuring contracted services are delivered and expectations are met
• Conduct regular account reviews and monitor customer satisfaction results
• Proactively identify and resolve issues before they escalate
• Educate customers on new services, policy changes, and best practices to help them get the most out of their Ryder relationship
• Facilitate smooth handoffs as accounts grow into more complex Ryder service tiers

Market and Competitive Intelligence

• Develop a strong working knowledge of your customers' industries, operations, and goals
• Stay current on competitive alternatives in the market and use that knowledge to protect and grow your accounts
• Maintain accurate, up-to-date records in Ryder's CRM

What We're Looking For

• Bachelor's degree in business, marketing, transportation, or equivalent experience
• At least 2 years of customer-facing sales experience
• At least 2 years of customer service or account management experience
• Proven negotiation and consultative selling skills
• Comfortable with contractual leasing concepts and pricing discussions
• Strong relationship builder who can engage stakeholders at multiple levels
• Self-directed with the ability to manage a portfolio independently

What You'll Gain

• A defined book of business with real ownership and room to grow it
• Exposure to Ryder's full suite of services -- giving you broad industry knowledge and strong career mobility
• The resources of a Fortune 500 company behind every customer conversation
• A career path that can lead to larger, more complex accounts and senior sales roles
• Competitive compensation with performance-based upside

Ryder is an Equal Opportunity Employer.

Let me know if you'd like pay, schedule, or location details added, or any section adjusted.

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required

• 2 years or more experience providing service to customers., Required

• 2 years or more experience selling to customers., Required

Travel

Yes, Greater than 60%

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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