What You'll Do:
- Manage a team of demo configuration specialists manage, maintain, upgrade world class demonstration environments to allow Solution Advisory to deliver high impact value demonstrations
- Govern the upgrade process by working closely with the product and operations teams to environment demo environment uptime and performance quality
- Manage multiple stakeholders while maintaining scalable, performant, feature/value rich demo transaction, process flows and reporting
- Manage a virtual team of GDS business and technical engineers and coordinate contributions from key stakeholders, including Sales, Marketing, Product, Finance, Delivery, Implementation, Legal, and IT/Security
- Manage the ticket request process to completion using Jira to assign team members to Jira ticket issues all the way through to completion while tracking progress, and follow up with subject matter experts, and resolve open issues
- Organize and lead bid-related meetings, ensuring alignment across all contributors
- Clearly communicate to the VSA team, Sales Leaders and Account Executives when a no-bid response is decided for unqualified and short-turnaround proposal requests
Essential Functions:
Demo Environment Management
Cross-Functional Collaboration
Core Responsibilities:
1. Agent Design & Build
Architect and develop intelligent agents using Coupa Agent Studio to automate complex workflows
Utilize Coupa Compose to build solution proof-of-concepts using Coupa AI technologies.
Apply prompt engineering and LLM orchestration logic to ensure agents are accurate, context-aware and performant.
2. Systems Integration & API Management
Build and connect prototypes via MCP, A2A, BYOA to diverse systems and data sources including ERPs (SAP, Oracle, Servicenow, Netsuite…), middleware systems, and third-party data providers.
Develop and maintain middleware/scripts to facilitate seamless data exchange via APIs and JSON/XML formats.
Ensure bi-directional data integrity between the AI agents and the 3rd party environments.
3. Solution Advisor/Presales Collaboration
Partner with Solution Advisors to translate "customer pain points" into technical requirements for rapid prototyping.
Participate in discovery sessions to provide technical feasibility assessments for custom AI solutions
Application Development and Prompt Engineering
Proficiency in Modern Languages: Hands-on experience with Python and JavaScript
Participate in dry-run and demonstration walk-thru reviewing your AI Agents
What You Will Bring to Coupa:
- 5+ years of leading a global demo environment team, preferably within the technology or SAAS Spend Management industry
- Experience in software development, with a focus on enterprise applications and application modernization, preferably within the technology or SAAS
- Full Stack Proficiency: Strong hands-on experience across the full application stack (front-end, back-end, database, infrastructure). Strong proficiency in one or more modern technology languages
- Spend Management industry experience
- Hands-on experience using AI related technologies
- Hands-on experience using data management tools, development, RDBMS
- Strong understanding of project management frameworks
- Excellent written and verbal communication, organizational, and interpersonal skills
- Proven ability to manage multiple, complex projects to successful completion
- Demonstrated ability to lead cross-functional teams and drive change
- Strong problem-solving skills, attention to detail, and risk management capability
- Creative, innovative thinker with a continuous improvement mindset
- Reliable, adaptable, and comfortable working in fast-paced, deadline-driven environments
- Bachelor’s degree in Business Administration (or related), Writing, English, Communications, or a related field preferred
- Strong relationship-building, influencing, and teamwork skills
Skills Required
- 5+ years leading a global demo environment team
- Experience in software development focused on enterprise applications and application modernization
- Full stack proficiency (front-end, back-end, database, infrastructure)
- Hands-on experience with Python and JavaScript
- Hands-on experience using AI technologies, including agent design, prompt engineering, and LLM orchestration
- Experience with Coupa Agent Studio and Coupa Compose
- Experience building integrations with ERPs and external systems (SAP, Oracle, ServiceNow, NetSuite) via APIs (JSON/XML)
- Experience developing/maintaining middleware or scripts for API/data exchange
- Experience with RDBMS and data management tools
- Experience using Jira for ticketing and issue tracking
- Strong project management framework knowledge and ability to manage multiple complex projects
- Proven ability to lead cross-functional teams and drive change
- Excellent written and verbal communication, organizational, and interpersonal skills
- Bachelor's degree in Business Administration, Writing, English, Communications, or related field
- Spend management industry experience
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, vision, and mental‑wellness resources for employees and dependents begin on the first day of employment. Recent updates to health‑insurance programs this year indicate active management of core coverage.
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Leave & Time Off Breadth — Flexible Time Off, floating holidays, paid parental leave, and dedicated volunteer time off are emphasized as part of standard offerings. A global minimum vacation allowance outside the U.S. is also advertised.
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Retirement Support — Competitive compensation is paired with retirement savings programs, including a U.S. 401(k) with company match. An Employee Stock Purchase Plan is also referenced as part of long‑term financial support.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
