Job Description:
Job description
Facilitate E2E coordination of critical incidents (Business applications and infrastructure)
Initiating Bridge Calls and coordinating with the resolver groups until the issue is resolved.
Coordination of technical restoration actions and plans for Major Incidents, P1 and P2 incidents in a multi-supplier ecosystem
Liaises with High Priority Incident Manager counterparts and proactively remain cognizant of industry trends to develop and promote best practice.
Flexible to work in rotational shift – 24x7, Work from Office & to be ready to be on-call, whenever required.
Manage 3rd party engagement where required, monitor progress, and escalate as needed.
Facilitate technical decision-making with DXC delivery leads and customer/account personnel for actions including changes and workarounds.
Lead or work as part of a team, which may be virtual, global, and/or multifunctional, and address highly complex issues. Trusted advisor inside and outside team/technology area.
Skill Sets
Communicate efficiently at all levels written and oral.
Effective communication and analytical skills required to convey ideas and concepts.
Expertise in SNOW (Service Now)
Exposure to MS Word, MS PowerPoint, MS SharePoint.
Ability to work on multiple tasks simultaneously among changing priorities within an accelerated timeframe.
Strong interpersonal skills: ability to interact with all levels of management and customers both internally and external.
Analytical and logical thinking
Proficient knowledge of ITIL concepts - Incident, Problem and Change
Ability to analyze and adapt to changing situations, processes, and environment
Identify process improvements with the process and operational improvements
Good authoritative communication skills
Good Infra & Application Knowledge will be an added advantage
ITIL V3 / 4 certified
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Skills Required
- Expertise in SNOW (ServiceNow)
- ITIL V3 or V4 certification
- Proficient knowledge of ITIL concepts (Incident, Problem, Change)
- Experience coordinating Major, P1 and P2 incidents and multi-supplier ecosystems
- Ability to initiate and manage bridge calls and coordinate resolver groups
- Experience managing 3rd party engagement and escalation
- Strong written and oral communication skills, authoritative communication
- Analytical and logical thinking with effective analytical skills
- Ability to work on multiple tasks simultaneously and adapt to changing priorities
- Exposure to MS Word, MS PowerPoint, MS SharePoint
- Work 24x7 rotational shifts, work from office, and be available on-call when required
- Good infrastructure and application knowledge
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
