Key Job Responsibilities
- Incident & Problem Management: Provide L2 support for bot failures, technical issues, and functional errors using tools like ServiceNow or Jira.
- Troubleshooting & Debugging: Perform deep-dive analysis on failed UiPath processes (REFramework) to identify root causes and implement fixes.
- Orchestrator Management: Monitor, deploy, and manage bot scheduling, assets, and queues.
- Bot Enhancements: Implement minor changes and enhancements to existing automation solutions.
- Environment Support: Assist with infrastructure issues, such as VM connectivity, application access, and credentials.
- Documentation: Update Process Design Documents (PDD) and Solution Design Documents (SDD).
Required Skills and Qualifications
- Experience: 2+ to 5+ years of hands-on experience in UiPath support.
- Technical Skills: Proficiency in UiPath Studio, Orchestrator, REFramework, and debugging.
- Languages: Knowledge of .NET (C# or VB.NET), Python, SQL, or PowerShell.
- Certifications: UiPath Advanced RPA Developer (UiARD) certification is often required or preferred.
- Tools: Experience with ticketing systems (ServiceNow, Jira) and monitoring tools.
- Soft Skills: Strong analytical, communication, and problem-solving skills
- Availability: Immediate Joiners only (Max 15-day notice).
Skills Required
- 2+ to 5+ years of hands-on experience in UiPath support
- Proficiency in UiPath Studio, Orchestrator, REFramework, and debugging
- Knowledge of .NET (C# or VB.NET), Python, SQL, or PowerShell
- UiPath Advanced RPA Developer (UiARD) certification
- Experience with ticketing systems (ServiceNow, Jira)
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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