We are seeking an experienced and detail-oriented Rotary Operations Controller to support the planning, coordination, and real-time execution of helicopter flight operations. This role is critical in optimising schedules, supporting crews, and delivering a seamless, high-quality experience for our clients and Owners.
The Role
As a Rotary Operations Controller, you will be at the heart of our Operations Control Centre, responsible for planning and monitoring flights while ensuring safety, compliance, and efficiency at all times. You will work closely with multiple departments to coordinate aircraft, crews, and logistics, acting as a key point of contact in delivering world-class service throughout the entire client journey.
Key Responsibilities
- Plan and optimise daily flight schedules in line with regulatory, operational, and customer requirements
- Monitor live operations, providing real-time support to flight crews including weather analysis, routing, and flight watch
- Coordinate aircraft availability, maintenance inputs, and MEL restrictions
- Manage flight handling, permits, and communication with aviation authorities
- Support Sales and Client Services teams with flight planning, trip support, and Flight Suitability Checks
- Ensure smooth execution of day-of-flight operations, including logistics, catering, and client updates
- Proactively manage schedule changes and operational disruptions, balancing customer needs and cost implications
- Maintain strong communication with internal teams, clients, and external partners
- Build and maintain customer and industry relationships to enhance service delivery
- Identify opportunities to improve efficiency and maximise fleet utilisation
Essential:
- Proven experience in an Operations Control role within an aviation environment
- Strong knowledge of CAA/EASA regulations and Flight Time Limitations (FTL)
- Experience in flight planning, scheduling, and real-time operational support
- Ability to manage multiple priorities in a high-pressure environment
- Strong communication and stakeholder management skills
- High attention to detail and commitment to safety and compliance
- Proficiency in Microsoft Office and operational systems
Working Pattern
- Monday – Friday
- Rotational Shift:
- 0700 – 1500
- 1400 - 2200
- One weekend per month and bank holidays on a rotational basis
- Flexibility required to support operational and business needs
Equal Opportunities Statement
Flexjet is an equal opportunities employer. We are committed to building an inclusive workplace and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in accordance with the Equality Act 2010.
We welcome applications from all qualified candidates and will provide reasonable adjustments throughout the recruitment process where required.
Skills Required
- Proven experience in an Operations Control role within an aviation environment
- Strong knowledge of CAA/EASA regulations and Flight Time Limitations (FTL)
- Experience in flight planning, scheduling, and real-time operational support
- Ability to manage multiple priorities in a high-pressure environment
- Strong communication and stakeholder management skills
- High attention to detail and commitment to safety and compliance
- Proficiency in Microsoft Office and operational systems
What We Do
Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.
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