As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.
- Competitive salary | Parramatta based | 5 min from public transport hub
- Work in a supportive team to meet crucial business goals
- Join one of Australia's largest security companies and an Employer of Choice
About the Role
MSS Security is looking for a Rostering Coordinator (also known as Service Delivery Coordinators at MSS) where you will support a portfolio of clients to fulfil rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. Please note that this is a Day time opportunity with rostered shifts as below, with work across weekdays and weekends.
Training Week - 8am- 4pm
Week 1 – 05:30am to 1.30pm OR 6am to 2pm (based on portfolio)
Week 2 – 10am to 6pm
What does the role involve?
Deliver exceptional customer service
Work as part of a team
Proven ability to cope under pressure
Think on your feet
Good knowledge and use of Microsoft applications
Desirable – Background in administration/Call Centre/Rostering or similar.
About you
You are task driven and a self-motivated professional who is comfortable to handle service delivery under pressure and within time constraints.
We need
Demonstrated experience in rostering, administration, or contact centre
Highly developed communication and interpersonal skills
Professional phone manner
Full Australian Working Rights
Willing to undergo a National Police Check
Willing to work from our Parramatta office for the first few weeks for training
Australian citizens as some of our clients are government clients
VETERANS ARE ENCOURAGED TO APPLY
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
We are proud to:
be certified by the Workplace Gender Equality Agency,
be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
Skills Required
- Demonstrated experience in rostering, administration, or contact centre
- Full Australian Working Rights
- Willing to undergo a National Police Check
- Professional phone manner
- Highly developed communication and interpersonal skills
- Background in administration/Call Centre/Rostering or similar
What We Do
MSS Security is a leading Australian provider of security and emergency response services, protecting critical infrastructure and high-profile clients across all market segments.
