Job Description - RMM Engineer
Department: IMS
Reports To: Technical Team Lead
Work Model: WFO
Shift – EST
Position Summary
An immediate requirement of an RMM Engineer, who can help us with maintaining and configuring various RMM Applications like Automate, Datto, Kaseys or Ninja.
Education and Qualification
Required
Education: Graduate (any stream) preferably in computer science or a related field
Preferred
- >=3+ years Automate/Datto RMM or Kaseya.
- Technical RMM troubleshooting skills.
- Strong Interpersonal skills such as skills, active listening, and communication customer-care.
Nice to Have
- PSA tool knowledge & experience.
- Networking skills (Windows, CISCO)
- Communication skills
Responsibilities
- Ability to create custom monitors, scripts and groups.
- At least 2+years’ experience in tool itself.
- Ability to configure patch management by creating custom groups, policies, and patch approvals
- Good scripting knowledge
- Troubleshoot RMM tool related issues e.g.: Agent installation, false positive alerts, finding audit logs.
- Configure compatible plugins with RMM tool like AV plugins, backup plugins etc.
- Willingness to work in permanent night shifts (no medical situation)
- Bulk agent installation and troubleshooting.
Our Culture and You
You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that with IT by Design, they will find a home where their passion and career goals finally intersect for them to live a life full of purpose.
Why work with us – IT BY DESIGN
IT By Design is a leading provider of comprehensive IT solutions, specializing in managed services, cloud solutions, cybersecurity, and more. Headquartered in the US with global teams in the Philippines and India, we focus on innovation, collaboration, and customer-centricity. We are dedicated to empowering businesses with cutting-edge technology solutions. Creating a team of life-long learners and with an employee-first approach, we offer a dynamic and collaborative work atmosphere which fosters a big, small company feel. We place emphasis on building meaningful relationships leading to a people/community-focused environment. And through our dedication to our clients, there is a huge value in adding to others’ lives.
Our Core Values
- Humility: We approach every interaction with openness and respect, valuing the perspectives of others.
- Accountability: We take ownership of our actions and outcomes, ensuring reliability and trustworthiness in all that we do.
- Positivity: We maintain an optimistic and enthusiastic attitude, inspiring others and fostering a supportive work environment.
- Passion: We are deeply committed to our work, driven by a genuine enthusiasm for making a difference and delivering exceptional results.
- Your community: We prioritize the well-being and success of our community, contributing positively to the lives of those around us.
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What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently. We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed. ◆ If you need dedicated staffing—technical or business admin—we have your back. ◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day. ◆ Is your RMM tool driving you crazy? We can totally fix that. Why Work With ITBD? For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community. When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way. Need more reasons? ◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India ◆ More than 100+ years of shared MSP experience among the leadership ◆ Fully insured and unparalleled customer data integrity ◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well ◆ 30-day money-back guarantee ◆ Tech leads and career planning to provide growth plans for your team member ◆ Ability to mix and match services to build a custom solution perfec for your MSP needs ◆ Co-managed asset is invoiced corp-to-corp
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