The Role
Provides operational support for credit products by reviewing audit reports, researching root causes, remediating servicing issues, resolving credit bureau disputes, monitoring payment flows, and addressing system-sync problems. The role maintains control documentation, supports policy adherence, identifies process improvements, and serves as an operations subject matter expert while collaborating with internal stakeholders.
Summary Generated by Built In
Your role in our mission
We are looking for a self-motivated individual with strong analytical skills and an ability to work cross-functionally. The candidate must be effective with prioritization, organization, and time management skills with a focus on meeting deadlines while producing quality results. This role will be a first line of defense in detecting and remediating servicing issues.
This is your chance to become part of the fastest growing Marketplace Lender in a critical role. Prosper provides a fantastic work environment that includes full medical coverage, a PTO policy that encourages appropriate work-life balance, in a comfortable and collaborative office.
Resources to help you prosper
- Compensation & Bonus: $20/hr + annual bonus
Work-Life Balance: Hybrid schedule with just two collaborative days in-office (Wed/Thu).
Comprehensive Health & Wellness: 100% employer-paid health, dental, and vision insurance premiums.
Rest & Time Off: 20 days of paid time off in your first year (increasing annually) plus paid company holidays.
Continuous Learning & Family Support: Free access to Udemy courses, child and pet care credits via Urban Sitter, Rocket Lawyer legal support, and more.
Daily Perks & Community: Onsite kitchen loaded with snacks and monthly catered team lunches.
How you'll make an impact
- Provide operations support to internal client partners regarding fixed term and revolving credit products.
- Review daily audit reports, conduct research and analysis to identify root cause of issues, remediate identified issues.
- Understand and execute operations policies and procedures.
- Work with stakeholders to identify and resolve servicing issues.
- Review and resolve Credit Bureau Disputes, monitor and facilitate payment flow and resolve system syncing issues.
- Develop and maintain documentation of Controls policies and procedures to drive adoption and adherence across Prosper.
- Serve as a subject matter expert on operations processes, trends, and remediation efforts.
- Identify and communicate to leaders any situation that may require additional review or special handling.
- Identify opportunities for improvements in processes and procedures.
- Foster a collaborative environment in which Prosper team members are encouraged to voice ideas and concerns.
Skills that will help you thrive
- At least 1-year experience in the financial services industry preferred
- Credit card servicing experience is a plus
- Working knowledge and aptitude with GCP preferred
- Organized, solution oriented, proactive and able to multi-task
- Able to adapt in a fast-moving role where processes can change quickly
- Proven track record of effective and collaborative work with cross-functional teams
- Strong written and verbal communication skills
- Strong problem-solving skills and ability to work independently
#LI-Hybrid
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
About Us
Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.
Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
Our Values
- Diversity expands opportunities
- Collaboration creates better solutions
- Curiosity fuels our innovation
- Integrity defines all our relationships
- Excellence leads to longevity
- Simplicity guides our user experience
- Accountability at all levels drives results
Applicants have rights under Federal Employment Laws.Family & Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA)
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.
Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
*All personal loans are made by WebBank.
¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.
Skills Required
- At least 1 year of experience in the financial services industry
- Credit card servicing experience
- Working knowledge and aptitude with GCP
- Strong analytical, problem-solving, prioritization, organization, and time-management skills
- Strong written and verbal communication skills
- Ability to work collaboratively with cross-functional teams
- Ability to work independently and adapt to changing processes
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The Company
What We Do
Prosper’s mission is to advance financial well-being. The company’s online lending platform connects people who want to borrow money with individuals and institutions that want to invest in consumer credit. Borrowers get access to affordable fixed-rate, fixed-term personal loans. Investors have the opportunity to earn solid returns via a data-driven underwriting model. To date, over $17 billion in personal loans have been originated through the Prosper platform for debt consolidation and large purchases such as home improvement projects, medical expenses and special occasions.
