Risk Manager

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As a key member of the Risk Management team, the Risk Manager is responsible for identifying, assessing, and mitigating risks that could potentially affect the organisation’s operations, reputation, and financial performance. This role involves developing and implementing risk management strategies, policies, and processes, ensuring that the organisation remains resilient and compliant with regulatory requirements.

Role Responsibilities

• Develop and implement risk management frameworks and processes to identify and evaluate the likelihood and impact of potential risks across various aspects of the organisation, including financial, operational, strategic, security and compliance risks.​
• Develop key risk indicators (KRIs) and risk appetite statements to guide decision-making processes.​
• Develop and recommend strategies to manage or mitigate identified risks.​
• Design, implement and maintain risk management policies and procedures that are in compliance with legal and regulatory requirements. Especially security policies, standards, procedures, and guidelines to ensure the organisation's information assets are adequately protected (including any 3rd parties that access the organizations systems).​
• Monitor the effectiveness of risk management strategies including conducting regular risk audits and compliance checks to uncover vulnerabilities, security audits to ensure compliance with ISO 27001 and monitor the effectiveness of the organisation's Business Continuity Plans.​
• Ensure that there is an effective Contract and Regulatory compliance monitoring process in place to ensure that contractual commitments and external regulatory requirements are complied with.​
• Ensure that there is an effective security Incident Monitoring process in place to monitor security events and alerts to detect and respond to potential security threats in real-time.​
• Prepare and present regular risk reports for senior management and the board of directors, highlighting key risks, mitigation efforts, and areas requiring attention.​

Role Requirements

• Bachelor’s degree in Risk Management, Finance, Business Administration, or a related field. A master’s degree or professional certifications (e.g., Certified Risk Management Professional - CRMP, Certified Risk Manager – CRM, CISSP, CISM, CISA) and understanding of ISO 27001, ITIL, CobiT are advantageous.​
• Proven experience in risk management, including IT security or a related field.
• Strong knowledge of regulatory requirements and industry best practices in risk management.​
• Proficiency in risk assessment methodologies​
• A solid understanding of cybersecurity principles, practices, and technologies and related security frameworks, standards and regulations (e.g. NIST, ISO, GDPR).​
• Experience in project management and the ability to lead cross-functional teams in implementing risk management initiatives and projects.​
• Up-to-date knowledge of emerging cybersecurity threats, trends, and best practices, and a commitment to continuous learning and professional development.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).