JOB SUMMARY:
Under limited supervision, provides administrative, technical and research support in the areas of Risk Management.
SPECIFIC RESPONSIBILITIES:
Review and investigate assigned incident reports for risk and/or patient safety issues.
Document all findings and follow-up within the incident reporting system, and collaborate with clinical leadership and quality improvement teams to address identified concerns.
Work with Insurance Specialist to ensure timely reporting of identified incidents to insurance carriers.
Prepare regular reports of incidents for departmental review and assist with disposition based on identified issues.
Participate in the monitoring and improving of the Risk Management Program, identifying and assisting with the analysis of loss exposures.
Perform required risk/patient safety assessments and audits, including timely reporting of findings.
Assist with Risk Management training for new employee orientation, ongoing education, and annual training.
Participation in organizational meetings/committees as requested by Director.
Assist with the maintenance and safekeeping of confidential Risk Management records, incident reports, and legal files.
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Risk Management Specialist may perform.
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
Decision Making
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
Interpersonal Skills
Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
Organizational Values
Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
SPECIFIED SKILLS
COMPUTER
Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
FOREIGN LANGUAGE
Spanish speaking skills preferred.
PHYSICAL DEMANDS
Not Applicable.
SUPERVISORY RESPONSIBILITIES:
Not Applicable.
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS:
Any combination of education and/or experience equivalent to an Associate’s Degree with four (4) years’ experience in healthcare administration, insurance, risk management and/or patient safety.
PREFERRED QUALIFICATIONS:
Certified Professional in Health Care Risk Management (CPHRM)
REQUIRED LICENSES:
N/A
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
POSITION COMPENSATION:
- Salary range $55,200- $62,200, based on experience
- Full time position + full benefits available
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities.
Skills Required
- Associate's Degree or equivalent plus four years' experience in healthcare administration, insurance, risk management and/or patient safety.
- Experience reviewing and investigating incident reports and documenting findings in an incident reporting system.
- Experience collaborating with clinical leadership and quality improvement teams to address safety concerns.
- Excellent skills in Microsoft Office: Word, Excel, PowerPoint, and database applications.
- Ability to maintain confidential risk management records and legal files.
- Regular on-site attendance and flexible work hours to meet business needs.
- Flu vaccination or approved medical/religious exemption required.
- Spanish speaking skills.
- Certified Professional in Health Care Risk Management (CPHRM).
What We Do
Established in 1974 as a non-profit, the Mountain Area Health Education Center (MAHEC) aims to improve the training and retention of healthcare professionals in Western North Carolina. MAHEC provides compassionate clinical care in fields such as family medicine, internal medicine, and ob/gyn, while training the next generation of physicians, pharmacists, and dentists through specialized residency and fellowship programs.
