Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
The Incident Management Lead is responsible for overseeing enterprise-wide incidents and ensuring that root causes are addressed, and action plans are implemented to mitigate risks. You will provide insights on the company’s risk exposures to senior management and the board, enabling informed risk management decisions.
You will be responsible for the following:
Validate operational and technology risk incidents and review details for accuracy.
Facilitate root cause analysis and coordinate with stakeholders for investigations as needed.
Support incident investigations, including participating in briefings or war rooms.
Liaise with business units to remediate incidents and improve overall risk health and control environment.
Monitor action plans addressing reported incidents and propose improvements to processes or controls.
Assist business units in tracking key risks, issues, and action item implementations.
Prepare reports for senior management and board committees.
Assist in developing and reviewing incident management policies and standards.
Escalate key risks and potential non-compliance incidents to ensure effective management.
Perform other duties related to the role as required.
We are looking for:
Someone who is detail-oriented, analytical, and proactive.
A collaborative team player who can work across departments to manage incidents and risks.
A professional who can take ownership of tasks and deliver results under pressure.
A candidate with strong communication skills who can interact with senior management effectively.
Key Qualifications:
Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related field.
2+ years of experience in financial services or fintech, handling risk, incident management, data analysis, or controls.
Good understanding of process management, internal controls, and risk management.
High level of integrity and accountability for results.
Excellent interpersonal and communication skills.
Ability to work independently, under pressure, and with minimal supervision.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Skills Required
- Bachelor's degree in Accounting, Finance, Economics, Statistics, Business, or related field
- 2+ years of experience in financial services or fintech, handling risk, incident management, data analysis
- Good understanding of process management, internal controls, and risk management
- High level of integrity and accountability for results
- Excellent interpersonal and communication skills
- Ability to work independently under pressure
What We Do
Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans. Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
