The Role
Provide on-site desktop and IT asset lifecycle support including imaging, configuration, repair coordination, asset tracking, device deployment, warranty/vendor coordination, inventory audits, and IT exit clearance. Maintain asset registries and ticket workflows, support new hires and replacements, and participate in process improvements to ensure timely device availability and repairs.
Summary Generated by Built In
Requisition Number: 2370800
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Imaged Ready Devices in DSM: Maintain sufficient buffer of imaged machines of all models (Standard & Non-Standard both) in DSM and same should reflect on RFC dashboard
- Device Imaging for New hires & Mixed Build tickets: Take assignment & act on the new hires & Mixed build tasks and prepare the devices and create Device Deployment Tool (DDT) task for asset allocation. Priority should be to work on the base location SC tasks and then remote locations. Install applications as required
- Lifecycle Replacement Program: Site specific identified Global Provisioning Solutions (GPS) team members to take ownership and follow up with the users to expedite the device replacement under Replacement Computer Program (RCP) basis the data shared by RCP SPOC and update the status in respective tools & trackers
- Local Incident task for device diagnosis under Walkin: Level 2 Support team to create local incident for GPS team, if any device needs to be repaired by the resident HP/Mac engineer. Incident task assignment to be done by the physically available GPS analyst post user visits to GPS window
- Local Task and Repair of Faulty Devices: Level 2 support team to create 2 local tasks in case of device replacement, one for new device delivery and the other one for repair of recovered devices. GPS team must take all the necessary measures to get the break-fix devices up and running at the earliest possible through part scavenging, new spare parts, etc.
- Faulty Device Repair (In Warranty/Out of Warranty/Physical Damaged cases) etc.
- Coordinate with vendor for warranty support and make sure that devices are getting repaired on time
- Conduct thorough technical checks for any initial diagnosis and repair by vendor
- Creating ticket for SWAT team to lock/unlock the ID's and devices which were received via email from HR Operations
- In charge of IT asset cost charging end to end process for parts replacement
- Participate in process improvement or automation six sigma projects
- Daily update of machine and peripherals status and add new asset details entry to IT Asset Registry, LAM (Lifecycle Asset Management) Tool, Trac-IT and HAM tool database
- Process HAM Tool tickets received (such as machine request, peripherals, and asset movement) and coordinate with end user for any clarifications or concerns
- Process RCO Shipping Center (DDT) tickets received for New Hire, Break Fix, Mixed Build, Lifecycle Migration machine issuance
- Facilitate disposal activities end to end including HDD/SSD disposal
- Conduct physical checking of stock inventory in storage room for Bi-monthly, Quarterly and Bi-annual reconciliation audits
- In charge of IT Asset Exit Clearance (HR Allsec tool), documents fillings and manage reports for separation clearance
- Facilitate all temp offline and for investigation tickets received from Asset Recovery Team. Give instructions to AFS (Asset Field Services) for physical verification if needed
- Facilitate any email and call concerns or queries from business
- Facilitate receiving new order deliveries and permit processing
- Plan and schedule the asset movement request received from customers and give it to AFS (Asset Field Services) staff to execute things such as machine set up, seat arrangement
- Facilitate physical audit checks / roving inspection of all IT hardware assets deployed / issued in Office along with AFS (Asset Field Services) staff
- Facilitate tasks assigned by supervisor or manager based on business needs
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in any field, or equivalent practical experience
- 1+ years of relevant experience with the following:
- Solid technical background in IT Hardware Asset Management (Asset lifecycle stages end to end process)
- Solid technical background in Technology Desktop/ PC support, software installation, imaging machines and configuration
- Technical experience in Network (LAN/WAN)
- Knowledgeable and have experience of Altiris toolset, DSM, MECM (Microsoft Endpoint Configuration Manager)
- Proficiency in using hardware analysis tools and software
- Knowledgeable and have experience of MS Office, Excel, PowerPoint
- Knowledgeable and have experience of Microsoft Windows 11 Operating System
- Knowledgeable and have experience of ServiceNow, HPSM, or any IT ticketing tool
- Extensive customer service experience, with the ability to provide professional and effective support
- Proven excellent verbal and written communication skills, with strong interpersonal skills and experience working with diverse stakeholders
- Ability to work under pressure and consistently meet tight deadlines
- Must be a self-starter, highly motivated, and able to work independently with minimal supervision
- Demonstrates flexibility and adaptability to changing business requirements and priorities
- Willing to render overtime when required to meet operational needs
- Willing and able to work on-site on a full-time basis
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- Bachelor's degree in any field or equivalent practical experience
- 1+ years of relevant experience in IT hardware asset management and desktop support
- Experience with device imaging, software installation, and configuration
- Experience with Altiris toolset, DSM, and MECM (Microsoft Endpoint Configuration Manager)
- Experience using ServiceNow, HPSM, or other IT ticketing tools
- Proficiency with Microsoft Windows 11
- Proficiency with MS Office applications, especially Excel and PowerPoint
- Technical experience with Network (LAN/WAN)
- Experience with hardware analysis tools and related diagnostic software
- Extensive customer service experience with professional verbal and written communication skills
- Ability to work under pressure, meet tight deadlines, and work independently
- Willingness to render overtime when required
- Willing and able to work on-site full-time
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday, and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
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Parental & Family Support — Six weeks of paid parental leave, up to two weeks of paid caregiver leave, Bright Horizons back‑up care, and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
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Wellbeing & Lifestyle Benefits — Company‑paid short‑ and long‑term disability, Calm app membership, tuition reimbursement, commuter and FSA accounts, and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
