We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Description SummaryThe Risk Coordinator supports the general liability claims process by helping claims examiners conduct timely investigations, preserve evidence, and set up claims with the third-party administrator (TPA). This role ensures examiners have the complete and accurate information needed to investigate claims and reduce exposure.
Key Responsibilities
- Initiate new claims and establish claim files
- Preserve time-sensitive evidence promptly
- Respond to diaries and obtain required documentation
- Provide key claim materials, including video, leases, service records, store data, contracts, and COIs
- Partner with internal teams and stores to resolve gaps and ensure timely delivery of claim supports.
- Manage the general mailbox and route claim materials to files and examiners
- Maintain accurate, complete claim documentation
- Download, validate, and preserve surveillance and dashcam footage.
- Review potential third-party exposure and support landlord/vendor tenders.
- Ensure contracts and COIs are available to support risk transfer
- Coordinate gift card activation requests and communicate status to examiners.
Required Qualifications:
- Proficient in Microsoft applications with a proven ability to learn new software programs and systems as required.
Preferred Qualifications
- Strong analytical, organizational, and communication skills for claims support.
- Exhibits strong customer service capabilities and professional conduct in providing support to internal and external partners.
Education
- High School Degree or equivalent
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- Proficient in Microsoft applications and ability to learn new software programs and systems
- High School Degree or equivalent
- Strong analytical, organizational, and communication skills for claims support
- Customer service capabilities and professional conduct when supporting internal and external partners
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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