The Role
Manage regulatory, consumer, privacy, and safeguarding risk across Attain Group businesses. Ensure compliance with Australian laws, maintain risk registers, investigate incidents and breaches, coordinate data breach responses, embed controls in systems, liaise with regulators, and provide training and guidance to strengthen consumer protection.
Summary Generated by Built In
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit https://mable.com.au/
About the role
The Risk and Compliance Manager is responsible for supporting Attain Group’s management of regulatory, consumer, and safeguarding risk across its businesses, including Mable. The role focuses on ensuring compliance with key legislative and regulatory obligations, strengthening risk controls, and supporting the safe operation of platforms and services used by vulnerable consumers.
This is a hands-on role requiring strong judgement, regulatory and technical literacy, and the ability to balance safety, fairness, and commercial realities in complex, fast-moving environments.
This is a hands-on role requiring strong judgement, regulatory and technical literacy, and the ability to balance safety, fairness, and commercial realities in complex, fast-moving environments.
Key Responsibilities
- Monitor and review compliance with applicable legislative and regulatory obligations, including the Australian Consumer Law, NDIS Act and Rules, Aged Care Act and Quality Standards, Privacy Act, and Australian Privacy Principles.
- Support the development, implementation, and continuous improvement of Attain Group’s risk and compliance framework.
- Identify, assess, and manage operational, regulatory, privacy, and consumer risks, and assist in maintaining risk registers, reporting, and governance documentation.
- Assist with the management, investigation, and escalation of incidents and breaches, including NDIS reportable incidents, SIRS matters, safeguarding concerns, and privacy breaches.
- Coordinate responses to actual or suspected data breaches, including assessing reporting obligations and supporting regulatory compliance.
- Partner with internal stakeholders to embed risk and compliance requirements into business processes, systems, and platform design.
- Liaise with regulators, auditors, and other external stakeholders as required.
- Provide practical guidance on risk and compliance matters and support the development and delivery of training, resources, and initiatives that strengthen safeguarding and consumer protection outcomes.
Key Capabilities and Experience
- Bachelor's degree in law, business, commerce, risk, compliance, or a related discipline.
- Demonstrated experience in risk, compliance, governance, or regulatory roles, ideally within a regulated or consumer-facing environment.
- Knowledge of Australian regulatory frameworks relevant to digital platforms, care services, privacy, or consumer protection.
- Strong judgement, problem-solving skills, and the ability to assess risk and make balanced, practical decisions.
- Confidence to identify, escalate, and challenge risks where required.
- Experience in the NDIS, aged care, health, or other regulated sectors is desirable.
- Exposure to incident management, safeguarding, privacy breach response, or platform-based business models is advantageous.
- Strong ethical judgement, a safeguarding mindset, and a commitment to consumer protection.
- Pragmatic, solutions-focused, and comfortable working with ambiguity.
- Clear communicator with the ability to engage effectively with a broad range of stakeholders.
- Strong attention to detail while maintaining a focus on broader risk and business outcomes.
We’re powered by purpose
We’re Switched On 💡
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣
We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Values we share as part of Attain Healthtech
Break New Ground 🧨
We simplify care with creativity and bold ideas.
Make It Matter💟
We put people at the centre and create impact that improves lives.
Own The Outcome🥇
We aim high, deliver excellence and drive results that last.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
Skills Required
- Bachelor's degree in law, business, commerce, risk, compliance, or a related discipline.
- Demonstrated experience in risk, compliance, governance, or regulatory roles in regulated or consumer-facing environments.
- Knowledge of Australian regulatory frameworks relevant to digital platforms, care services, privacy, or consumer protection (e.g., Australian Consumer Law, NDIS Act, Aged Care Act, Privacy Act, APPs).
- Strong judgement, problem-solving skills, and ability to assess risk and make balanced, practical decisions.
- Confidence to identify, escalate, and challenge risks where required.
- Clear communication and stakeholder engagement skills; ability to develop and deliver training and resources.
- Strong attention to detail while maintaining focus on broader risk and business outcomes; pragmatic and comfortable with ambiguity.
- Experience in the NDIS, aged care, health, or other regulated sectors.
- Exposure to incident management, safeguarding, privacy breach response, or platform-based business models.
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The Company
What We Do
Mable is a health-tech platform where people looking for disability and aged care support connect with independent support workers in their community. As one of Australia’s fastest-growing scale-ups, we think big to spearhead change in our sector. We're passionate about inclusivity and giving choice and control back to those who need it. Mable launched in 2014 when co-founder Peter Scutt teamed up with friend and colleague Tony Charara after struggling to find the right home care solution for his parents. Today, Australia’s largest and most diverse community of independent support workers has provided over 13 million hours of support on Mable so everyone can live their kind of independence. #mykindofindependence
