Product Support Specialist

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
About Insitu Pacific
Insitu Pacific delivers industry-leading uncrewed aerial system (UAS) services to Australia and the Asia-Pacific region. Our expertise, operational experience, and knowledge has established Insitu Pacific as a key provider of end-to-end advanced multi-domain ISR solutions.
Since 2009, our people, partnerships, suppliers and local flight testing and training facilities have effectively supported defence, commercial and civil customers. We are committed to maintaining and further developing our local supply chains and supporting Australia's sovereign capability as a vital component to a strong Australian defence industry sector.
The Opportunity
Exciting Career Opportunity: Product Support Specialist at Insitu Pacific!
The Product Support Specialist provides technical and analytical support to sustain Insitu Pacific's Uncrewed Aerial Systems (UAS) and related products. The role focuses on developing and maintaining the Logistics Support Analysis Record (LSAR), supporting maintenance instruction updates, assist with codification activities, and integrating technical data within maintenance management systems. Central to the technical workflow, this position ensures the effective, compliant, and reliable delivery of product support solutions in Defence and aerospace environments.
Accountabilities

• LSAR Development & Maintenance: Build, update, and assist with the management of LSAR and related support documentation to accurately reflect product configurations, engineering changes, modifications, and obsolescence
• Maintenance Documentation Support: Develop, update, and modify maintenance instructions and related technical documentation based on engineering changes, customer requirements, and outcomes of maintenance investigations. Prepare and provide required information to support customer Maintenance Management System processes (e.g., CAMM2)
• Codification: Support Defence codification services, including adoption of new items of supply, delivery of compliant technical data, and coordination of all required documentation.
• Technical Information Workflow: Support intake, triage, and actioning of technical queries and tasks, acting as a key facilitator between engineering, support, and customer teams.
• Continuous Improvement: Contribute to ongoing development of product support analysis processes, documentation standards, and support tools.
• Other LSA Functions: Support additional Logistics Support Analysis activities as required (e.g., Failure Mode and Effects Analysis, Life Cycle Cost Modelling, Spares Assessment, Level of Repair Analysis, and Maintenance Task Analysis).

Experience/Qualifications
Essential

• Certificate III or IV in a discipline relating to product support (or equivalent) and typically 4 or more years relevant work experience, or an equivalent combination of technical education and experience.
• Proven experience in developing and maintaining LSARs or equivalent technical support documentation.
• Experience in updating, modifying, or implementing maintenance instructions or technical content.
• Familiarity with Maintenance Management Systems (e.g., CAMM2) and associated data submission processes.
• Strong capability in managing technical information workflows, including query triage and task coordination.
• Excellent stakeholder engagement and communication skills.
• Ability to work independently with high accuracy, manage competing priorities, and adapt to dynamic technical requirements.

Desirable

• Broad experience in additional LSA (Logistics Support Analysis) functions, such FMECA, Life Cycle Cost modelling, Spares Assessment, Level of Repair Analysis, and Maintenance Task Analysis
• Experience supporting Defence codification services and knowledge of Commonwealth of Australia codification and item identification requirements, such as managing technical data for new items of supply.
• Experience in avionics, UAS, or Defence aerospace platforms.
• Understanding of configuration management, technical data/information management, and Defence supportability concepts.
• Experience engaging with Defence customers and external stakeholders.

Eligibility

• Applicants must be Australian Citizens to meet defence security requirements
• Able to obtain an Australian Defence Security Clearance
• You may require a Foreign Work Authorisation (FWA) in order to perform this role. This is not a requirement set or determined by Boeing but by the Department of Defence under laws issued in 2024. Please refer to the Department of Defence website to understand these requirements.

Benefits

• Generous study assistance and education options
• Salary packaging and Career Development support
• Health and wellbeing benefits including annual flu vaccinations and access to an Employee Assistance Program
• Access to discounts for health insurance, travel and accommodation
• Paid study leave, paid parental leave and Defence Reservist leave
• Formal reward and recognition program

If you are ready to join an innovative industry leader and would like to register your interest in working for Insitu Pacific, please click Apply Now.
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.