Risk Analyst
Humboldt Merchant Services - Remote
Humboldt Merchant Services is a merchant payment processor, providing payment acceptance for retail and specialty markets.
This is is a remote hourly position with work hours 10-7 PM ET.
The primary focus of the Risk Analyst is to monitor merchant accounts and identify inconsistent merchant behavior. The ideal candidate is a highly analytical person that enjoys investigation and puzzle solving. Strong internet research skills coupled with a fraud investigation background is highly desired.
What you'll do:
- Identify and investigate inconsistent transactions with Card Issuing Banks, consumers, merchants, and all relevant parties.
- Monitor merchant chargeback activity.
- Daily communication with merchants being audited. Potential to speak to agents and merchant customers to complete a merchant audit to identify liabilities.
- Make decisions regarding merchant payments and reserve requirements.
- Consult with appropriate law enforcement agencies when required.
- Learn and maintain a basic understanding of card brand regulations.
- Communicate to merchants account restrictions and cancellations.
- Utilize Internet tools to gather information useful in determining account risk.
- Other related duties assigned by management.
What we need from you:
- High School diploma or equivalent.
- Investigative skills.
- Independent, self-motivated and conscientious.
- Detail oriented and excellent organizational skills.
- Computer literate in a variety of applications.
- Excellent verbal and written communication skills.
How to stand out:
- At least one (1) year of college preferred.
- Minimum two (2) years audit/fraud analytics experience preferred.
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
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Medical, Dental, & Vision Coverage
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Paid Time Off
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401(k) + Match
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Mental Health Support & Well-Being Program
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Paid Maternity & Paternity Leave
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Education Assistance
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Company-funded Lifestyle Spending Account
Hourly Pay Range: $18-$25
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your pay expectations and our full total rewards offerings throughout the interview process.
Who we are:
Humboldt Merchant Services, a wholly owned subsidiary of North, provides payment acceptance to merchants in specialty markets, with a focus on retail and e-commerce transactions. In addition to providing safe and secure credit card processing to a wide variety of merchants, Humboldt also supports multi-currency conversion, specialized chargeback reporting, compatibility across multiple gateways, and more.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
What We Do
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
To learn about current openings with North and our family of companies, visit us at north.com!
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