What You'll Do
- Analyzes, defines and documents detailed process workflows through user interviews, facilitated workshops and subject matter expert engagement.
- Creates a clear understanding of the core accountabilities within the process. Ensures the focus of activity is concentrated on the highest priority needs of the business.
- Organizes the research for and development of specialized risk assessment scopes.
- Collaborates with management and personnel to optimize risk assessment and scope development.
- Identifies potential business risks, operational and regulatory process deficiencies, and improvement opportunities.
- Gathers and synthesizes data; presents conclusions and offers risk mitigation, remediation, and process improvement solutions to management.
- Makes recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes.
- Assists in preparing and presenting to management and/or affected business unit(s) on summaries, operational and regulatory risk assessment reports, trends, and remedial or mitigation solutions.
- Gathers information and provides fact-based findings and recommendations. Escalates issues identified during review and analysis to stakeholders.
- Establishes a network of subject matter experts that provide the detail and context for existing processes, and/or stakeholders that may influence others to help support or drive improvements and to mitigate risks.
What You'll Bring
- Bachelor’s degree in business, accounting or finance, or equivalent work experience
- 2+ years of experience in the Financial Services Industry, preferably in a Mortgage Loan Servicing environment
- Proficiency in Microsoft Office
- Mortgage servicing or mortgage lending experience preferred
- Working knowledge of operational and regulatory risk controls, concepts and practices
- Ability to plan, organize and effectively execute risk mitigation and process improvement initiatives
- Ability to establish and maintain effective working relationships within and between departments
- Strong client service skills
- Strong organizational and analytical skills
- Attention to detail
- Strong written and verbal communication skills
- Strong interpersonal skills
- Self-motivated; self-starter
- Ability to manage multiple tasks and respond quickly to emergent problems
This is a remote job opportunity.
Pay Range: $62,700 - $83,575 annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
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What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
