Risk & AI Business Analyst

Risk & AI Business Analyst

About the Role

The Customer Success team is responsible for delivering solutions to clients through education, configuration, solution development, and risk strategy. The team partners closely with clients to understand their challenges, design the appropriate solution, develop a strategic roadmap, provide training, and support them throughout every phase of the client lifecycle. The environment is fast‑paced, collaborative, and encourages innovation, ownership, and continuous improvement.

Position Overview

The Risk & AI Business Analyst serves as a critical bridge between client business needs and technical implementation teams. This role works closely with financial institution stakeholders, project managers, data engineers, and operations teams to ensure successful deployment, configuration, and ongoing optimization of fraud detection and risk management solutions. The position drives improvements in alert efficiency, investigative workflows, and overall fraud risk posture by identifying business needs, proposing solutions, writing user stories, performing functional testing, and leading business user training.

The role collaborates with Risk Consultants, Data Scientists, and other Business Analysts, supporting some of the world’s largest financial institutions and merchants in their efforts to fight fraud and maximize the value of advanced risk‑management platforms.

Your Day to Day:

● Requirements Gathering & Analysis

■ Conduct workshops and interviews with client stakeholders to document business requirements, fraud scenarios, and investigative workflows.

■ Translate regulatory and compliance requirements (e.g., BSA/AML, PSD2 SCA) into system specifications.

● Solution Design & Configuration

■ Work hand-in-hand with the Solutions Architect to define a cohesive solution that solves the core client challenges aligned with product capabilities.

■ Align with product to assess how complex client requirements can be met with our current product offering.

■ Own data mapping & event flow definitionDrive data definition, mapping and validation.

● Implementation & Testing

■ Develop detailed functional specifications for system configuration.

■ Coordinate user acceptance testing (UAT), develop test scripts, and validate that the solution meets business needs.

● Stakeholder Communication & Training

■ Prepare and deliver training sessions, user guides, and process documentation for client operations & technical teams.

■ Act as liaison for change requests, enhancements, and production support escalations.

● Continuous Improvement

■ Work collaboratively with Product to support improvements, requirements and documentation updates

■ Work collaboratively with other internal teams to make the customer's journey feel seamless.

■ Lead post-implementation reviews to capture lessons learned and share best practices across account teams.

You Have & You Know-how:

● MSc or similar in Finance, Information Systems, Risk Management, or related fields.

● 5+ years of experience in fraud risk, business analysis, or operations within financial services or fintech.

● Strong understanding of fraud detection methodologies, risk analysis, alert management platforms, and investigative workflows.

● Proficiency with data querying tools (e.g., SQL) and analysis in Excel or BI tools (e.g., Power BI, Tableau).

● Excellent problem-solving skills and ability to translate complex requirements into clear specifications.

● Outstanding verbal and written communication, with experience facilitating workshops and delivering client presentations.

● Customer facing experience.

● Experience writing detailed business requirements and functional specifications.

● Ability to thrive in a fast-paced environment and learn quickly.

Why Matrix

Matrix is a global, dynamic, fast-growing technical consultancy leading technology services company with 13000 employees worldwide. Since its foundation in 2001, Matrix has made more travelers and acquisitions and has executed some of the largest, most significant. The company specializes in implementing and developing leading technologies, software solutions, and products. It provides its customers with infrastructure and consulting services, IT outsourcing, offshore, training and assimilation, and Ves as representatives for the world's leading software vendors.  With vast experience in private and public sectors, ranging from Finance, Telecom, Health, Hi-Tech, Education, Defense, and Secu city, Matrix's customer base includes guest organizations in Israel and a steadily growing client base worldwide. 

We are comprised of talented, creative, and dedicated individuals passionate about delivering innovative solutions to the market. We source and foster the best talent and recognize that all employee's contributions are integral to our company's future. 

Matrix- success is based on a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. We encourage a diverse work environment of sharing, learning, and ceding together. Come and join the winning team! You'll be challenged and have fun in a highly respected organization. To Learn More, Visit Matrix -ifs. Com,