Nabors is looking for a Team Lead to oversee our Rigline 24/7 remote operations support team. This role is essential in delivering prompt and high-quality support to our global customers. The Team Lead will manage a team of skilled professionals, ensuring efficient shift operations, addressing challenges as the primary point of contact, and facilitating seamless shift handovers. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and effectively collaborates with management, product teams, engineers, field technicians, rig personnel, customers, and partners. This position follows a 14-days-on/14-days-off rotational schedule.
Responsibilities- Coordinate and supervise the activities of technicians during their shift to ensure efficient and excellent customer service while focusing on minimizing downtime, providing proactive support, and enhancing our safety culture.
- Serve as the primary point of contact for any issues or challenges and interact with the escalation points during the shift if needed.
- Responsible for Major Event handling.
- Ensure smooth handover between shifts.
- Monitor emails and case queues during the shift.
- Perform quality assessments of technicians on a periodic basis and provide feedback/coaching as needed.
Ensure the team meets defined KPIs, service level agreements, and is closing cases timely.
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- 4+ years of equivalent work experience.
Preferred experience in the drilling industry and knowledge of drilling operations and equipment.
A customer-first mindset, ensuring every decision is made in the best interest of the customer and company.
Ability to adapt to changing environments and handle high-pressure situations with composure.
Strong analytical and decision-making skills to address challenges swiftly and effectively.
Excellent verbal and written communication skills.
Skilled in coaching, mentoring, and driving team performance.
Work Authorization Requirement: Candidates must be currently authorized to work in the United States on a full-time basis. Nabors does not provide work visa sponsorship for this position, now or in the future.
Skills Required
- 4+ years of equivalent work experience
- Experience in the drilling industry and knowledge of drilling operations and equipment
- Customer-first mindset
- Ability to adapt to changing environments and handle high-pressure situations
- Strong analytical and decision-making skills
- Excellent verbal and written communication skills
- Coaching, mentoring, and team-performance management skills
- Currently authorized to work full-time in the United States without visa sponsorship
What We Do
Nabors Industries is a leading provider of advanced technology for the energy industry. With operations in approximately 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible energy production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world. Nabors owns and operates one of the world’s largest land-based drilling rig fleet and is a provider of offshore drilling rigs in the United States and multiple international markets. Nabors also provides directional drilling services, performance tools and innovative technologies for its own rig fleet and those of third parties. Utilizing its advanced drilling automation capabilities, Nabors’ highly skilled workforce continues to set new standards for operational excellence and transform our industry.
