The Role
Provides case management and care coordination for RI Works and Project Opportunity participants. Conducts assessments, develops service plans, connects families with community resources, supports employment and self-sufficiency goals, advocates for clients, monitors progress, maintains documentation, and ensures program compliance. The role includes office, home, and community outreach, collaboration with partner organizations, and regular travel throughout the community.
Summary Generated by Built In
Empower Families. Remove Barriers. Create Lasting Change.
Are you passionate about helping individuals and families build a path toward stability and self-sufficiency? As a RI Works Case Manager, you'll have the opportunity to make a meaningful difference every day by connecting individuals with resources, supporting employment goals, and helping families overcome challenges that stand in the way of success.
At EBCAP, we believe in meeting people where they are and providing the support, guidance, and advocacy they need to thrive. If you're a compassionate problem-solver who enjoys building relationships and creating positive outcomes, we'd love to welcome you to our team.
Job Description
The RI Works Case Manager provides comprehensive case management and care coordination services to families participating in RI Works and Project Opportunity programs. This role focuses on helping participants achieve employment goals, increase self-sufficiency, and access critical community resources through personalized, goal-driven support and service planning
Enjoy the flexibility of a hybrid work schedule, with remote work opportunities on Mondays and Fridays and community-based engagement throughout the week.
Enjoy the flexibility of a hybrid work schedule, with remote work opportunities on Mondays and Fridays and community-based engagement throughout the week.
Key Responsibilities
Client Assessment & Service Planning
- Conduct comprehensive assessments to understand client strengths, challenges, employment readiness, and family needs.
- Develop individualized service plans with measurable goals and clear pathways toward self-sufficiency.
- Monitor participant progress and adjust plans as needed to support successful outcomes.
- Help clients navigate barriers that may impact employment or program participation.
Case Management & Care Coordination
- Coordinate services across internal programs and external community partners.
- Connect clients with resources related to housing, transportation, healthcare, financial assistance, and supportive services.
- Advocate for clients and help ensure access to programs that promote stability and growth.
- Build strong, professional relationships that encourage client engagement and long-term success.
Client Engagement & Support
- Maintain regular contact with clients through office visits, home visits, and community-based outreach.
- Deliver coaching, encouragement, and skill-building services that enhance employment readiness and daily living skills.
- Support participants in meeting program expectations and achieving personal and professional goals.
- Foster accountability while maintaining a strengths-based, client-centered approach.
Documentation & Compliance
- Maintain accurate, timely, and complete client records.
- Ensure compliance with RI Works, Project Opportunity, state, and organizational requirements.
- Monitor caseload performance and productivity benchmarks.
- Complete reports, case notes, and documentation according to established standards.
Community Outreach & Team Collaboration
- Participate in supervision, team meetings, and ongoing professional development.
- Support community engagement efforts and program outreach initiatives.
- Collaborate with colleagues and community partners to ensure coordinated service delivery.
- Contribute to a positive team environment focused on achieving meaningful outcomes for clients.
Skills, Knowledge and Expertise
Successful candidates will bring:
- Strong relationship-building and engagement skills
- Excellent verbal and written communication abilities
- Case management and client advocacy experience
- Problem-solving and resource navigation expertise
- Strong organizational and time management skills
- Attention to detail and accurate documentation practices
- Ability to manage competing priorities and a dynamic caseload
- Commitment to client-centered service delivery
- Collaboration and teamwork skills
- Cultural sensitivity and professionalism when working with diverse populations
Required Qualifications
- Associate's Degree required.
- Minimum of two (2) years of experience in case management, human services, workforce development, or a related field.
- Experience supporting individuals or families experiencing economic hardship, housing instability, or complex social service challenges.
- Strong knowledge of community resources, public benefits programs, and service coordination practices.
- Valid driver's license and ability to travel regularly throughout the community.
Preferred Qualifications
- Bachelor's Degree in Human Services, Social Work, Psychology, or a related field.
- Bilingual Spanish proficiency.
- Experience working within RI Works, workforce development programs, or public assistance programs.
- Familiarity with electronic case management and data tracking systems.
Benefits
For Full-Time Employees Working 30-40 hours per week, EBCAP offers:
- Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
- Supplemental vision insurance (Delta Dental)
- Voluntary medical and dependent care flexible spending accounts
- Up to 3% matching 403(b) retirement plan
- Employer-paid life insurance
- Generous paid time off including vacation, holidays, personal days, and sick time
- Mileage reimbursement
- Tuition reimbursement
- Employer-paid professional development
- Employee assistance program
About
East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.
Skills Required
- Associate's Degree
- At least two years of experience in case management, human services, workforce development, or a related field
- Experience supporting individuals or families experiencing economic hardship, housing instability, or complex social service challenges
- Strong knowledge of community resources, public benefits programs, and service coordination practices
- Valid driver's license and ability to travel regularly throughout the community
- Bachelor's Degree in Human Services, Social Work, Psychology, or a related field
- Bilingual Spanish proficiency
- Experience working within RI Works, workforce development programs, or public assistance programs
- Familiarity with electronic case management and data tracking systems
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The Company
What We Do
East Bay Community Action Program (EBCAP) is a private, non-profit organization that provides a comprehensive range of health and human services to residents in Rhode Island's East Bay area. Their offerings include health and dental services, behavioral health programs, and various community initiatives aimed at supporting individuals and families of all ages. EBCAP is dedicated to helping clients achieve their full potential by connecting them with the appropriate services at the right time.
