Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
The RevOps Systems team owns Salesforce and the broader ecosystem of systems that power Xendit's revenue engine — from lead-to-cash to the tools that plug into it. As the team scales to support both net-new projects and the steady drumbeat of platform improvements, we're adding a role dedicated to keeping the Salesforce platform and all its integrated systems of actions healthy and continuously improving.
About the RoleThis is a hands-on administrator role for all sales tools, primarily but not limited to Salesforce CRM. You'll be the day-to-day owner of the GTM platform — performing basic systems configuration yourself, and leading Continuous Improvement (CI) as a structured sprint cadence rather than an ad hoc ticket queue. You'll run CI sprint planning and prioritization, resolve declarative work directly (Flow, validation rules, page layouts, reports, permission sets), and package anything that needs custom development for our two Salesforce Engineers. You'll work closely with the CRM Transformation Lead and the Engineers, keeping the platform's ongoing enhancements moving with a predictable rhythm.
Responsibilities- Lead Continuous Improvement sprints: own the CI backlog and co-run it with the CRM Transformation Lead as a sprint cadence — planning, prioritization, and review — so ongoing platform enhancements have a predictable rhythm instead of ad hoc firefighting.
- Perform basic Salesforce configuration: build and maintain Flow Builder automation, validation rules, permission sets and sharing rules, page layouts, and reports/dashboards.
- Manage other Salesforce integrated Sales tools (e.g. DealOps, Gong.io, DocuSign, Spotdraft): to take-over the maintenance of sales tools post successful project implementation, to perform basic platform configuration, engagement with 3rd party vendor’s CSM if required during implementation of new enhancements.
- Triage and scope enhancement requests: intake requests from Sales, CS, Finance, and other stakeholders; resolve what's declarative yourself, and write clear specs for anything that needs the Salesforce Engineers to build.
- Maintain platform health: monitor data quality, user access, and adoption across Salesforce and all integrated platforms, and proactively flag risks or technical debt before they become incidents.
- Partner with Salesforce Engineers: keep the CI sprint board unblocked, coordinate handoffs on items that need custom development, and run UAT on what Engineering ships.
- Support project delivery: assist the CRM Transformation Lead and Engineers on larger project rollouts with configuration, testing, and UAT support.
- Maintain documentation and governance: keep configurations, processes, and decisions documented so platform knowledge doesn't live in one person's head.
- 2–5 years of experience as a Salesforce Administrator or in a similar hands-on platform administration role.
- Hands-on proficiency with declarative Salesforce configuration — Flow Builder, validation rules, permission sets and sharing rules, page layouts, reports and dashboards.
- Experience running or contributing to sprint-based delivery — backlog grooming, sprint planning, and retros.
- Comfortable triaging and prioritizing a live queue of enhancement requests from multiple stakeholders at once.
- Clear written and verbal communication — you can explain a configuration trade-off to a non-technical stakeholder and write a spec an engineer can build from.
- Comfortable operating with a small team, holding ambiguity, and making prioritization calls independently.
- Experience in performing systems configuration for Salesforce integrated 3rd party platforms.
- Comfortable and proactive in engaging 3rd party vendor CSMs when required during implementation of new enhancements.
- Salesforce Administrator certification (or equivalent hands-on experience).
- Experience with agile/backlog tooling (e.g. Jira, Asana, Linear) and running sprint or Kanban-style delivery cadences.
- Exposure to RevOps or GTM processes specifically — lead-to-cash, quote-to-cash, or billing/collections workflows.
- Prior experience in fintech, payments, or another regulated, fast-scaling environment.
- CI runs on a predictable sprint cadence, with a groomed backlog and visible velocity from sprint to sprint.
- The majority of CI tickets are resolved through direct configuration, without needing Engineer involvement.
- Salesforce Engineers report a measurable drop in time spent on ticket triage, freeing them to focus on project and architecture work.
- Configuration standards and a change log are documented and kept current.
- Successful take-over post deployment of integrated sales tools from the enablement wing of RevOps.
Skills Required
- 2-5 years of experience as a Salesforce Administrator or in a similar hands-on platform administration role
- Hands-on proficiency with Salesforce Flow Builder, validation rules, permission sets, sharing rules, page layouts, reports, and dashboards
- Experience running or contributing to sprint-based delivery, including backlog grooming, sprint planning, and retrospectives
- Ability to triage and prioritize enhancement requests from multiple stakeholders
- Clear written and verbal communication skills
- Ability to operate independently in a small team and make prioritization decisions
- Experience configuring Salesforce-integrated third-party platforms
- Ability to engage third-party vendor customer success managers during enhancements
- Salesforce Administrator certification or equivalent hands-on experience
- Experience with Jira, Asana, Linear, or similar agile and backlog tooling
- Exposure to RevOps or GTM processes such as lead-to-cash, quote-to-cash, or billing and collections
- Prior experience in fintech, payments, or another regulated, fast-scaling environment
What We Do
Xendit is a financial technology company that provides payment solutions and simplifies the payment process for businesses in Indonesia, the Philippines and Southeast Asia, from SMEs and e-commerce startups to large enterprises. Xendit enables businesses to accept payments, disburse payroll, run marketplaces and more. The platform is known for its speed (fast integration, builds), simplicity (easy integrations, pricing), and world-class 24/7 customer support. Amidst the fragmented payment landscape in Southeast Asia, Xendit enables businesses to accept payments from direct debit, virtual accounts, credit and debit cards, eWallets, retail outlets, and online installments. Building the region’s digital payments infrastructure, Xendit is shaping the next generation of scalable businesses across Southeast Asia. Xendit is propelling the region's digital transformation by addressing access, reliability, and regulatory needs enabling more businesses to scale and thrive. As the first-ever Indonesian startup to graduate from YCombinator and backed by investors from Silicon Valley and Asia, including Kleiner and GGV Capital, Xendit powers some of Southeast Asia’s fastest-growing brands including Traveloka, Transferwise, Wish, and Grab.
