Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a "Great Place to Work-Certified™" company. Innovation and brilliance - two things that set us apart.
About the Role
The Reverse Logistics Associate is responsible for supporting the day-to-day execution of reverse logistics operations by receiving, inspecting, processing, and tracking return and RMA orders, customer returns, repairs, and returned inventory. Reporting to the Reverse Logistics team leadership, this role works closely with Manufacturing, Logistics, Production, Quality Control, Customer Service, and Supply Chain to ensure return and RMA orders are processed accurately, efficiently, and on time.
The ideal candidate thrives in a fast-paced environment, has strong attention to detail, enjoys working as part of a team, and takes ownership of their daily responsibilities. This role requires someone who is adaptable, eager to learn new processes, and committed to delivering a high-quality customer experience.
Responsibilities:
- Receive, inspect, verify, and process merchandise from Reverse Logistics, including customer returns, repairs, exchanges, vendor returns, internal inventory transfers, and inbound vendor shipments.
- Execute reverse fulfillment activities, including receiving, sorting, picking, packing, shipping, and coordinating handoffs to internal departments and external carriers.
- Verify inventory, RMA documentation, shipping labels, and supporting paperwork while ensuring all merchandise is handled with care and meets quality, security, and accuracy standards.
- Maintain organized inventory locations, staging areas, and workstations to support safe and efficient daily operations.
- Support multiple Reverse functions based on daily operational priorities in a fast-paced environment.
- Identify and communicate inventory discrepancies, shipment issues, damaged merchandise, or process concerns to leadership in a timely manner.
- Follow established Standard Operating Procedures (SOPs) while identifying opportunities to improve operational efficiency, quality, and workflow.
- Collaborate with cross-functional teams, including Supply Chain, Fulfillment, Quality Control, Manufacturing, Logistics, Customer Service, and Inventory Control, to ensure timely and accurate processing.
- Consistently meet productivity, quality, accuracy, and service-level expectations while maintaining a strong focus on customer satisfaction.
- Support department initiatives, inventory counts, continuous improvement projects, and other operational responsibilities as assigned.
Requirements
- High school diploma, GED, or equivalent required.
- One (1) or more years of experience in fulfillment, warehouse operations, logistics, retail operations, manufacturing, shipping and receiving, inventory management, returns processing, RMA handling, or order fulfillment preferred.
- Experience working in a fast-paced, high-volume operational environment is a plus.
- Jewelry, luxury goods, or e-commerce fulfillment experience is preferred but not required.
- Basic computer proficiency, including Microsoft Office applications such as Outlook, Word, and Excel.
Benefits
At Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:
- Paid Time Off
- Medical, Dental, Vision and Prescription Insurance
- 401(k) Retirement Plan with Company Match
- Flexible Spending Account | Health Savings Account
- Tuition Reimbursement
- Employee Discount
- Parental Leave
- Life Insurance
Hourly base pay: $17.50 - $23.50. Final pay rate shall be determined and is based on experience and qualifications.
At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.
Additional Information: Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. #LI-WK1
Skills Required
- High school diploma, GED, or equivalent
- One or more years of experience in fulfillment, warehouse operations, logistics, retail operations, manufacturing, shipping and receiving, inventory management, returns processing, RMA handling, or order fulfillment
- Experience working in a fast-paced, high-volume operational environment
- Jewelry, luxury goods, or e-commerce fulfillment experience
- Basic computer proficiency, including Microsoft Office applications such as Outlook, Word, and Excel
What We Do
Blue Nile is the largest online retailer of certified diamonds, engagement rings, and fine jewelry. Our customers come to us for some of the most important moments of their lives. They count on Blue Nile to provide them with the most premium jewelry and the customer experience in the industry. Because of this, technology at Blue Nile is not your average gig. We obsess with our employee experience from start to finish, ensuring an incredible and premium experience every step of the way. Blue Nile technology culture is a learning culture. We seek many voices and perspectives to learn from each other and engineer the best possible solutions. We obsess over measurement, data, security, and automation to allow us to focus our creativity where it counts -- the employee and customer experience. If you're up for uniquely meaningful technology challenges, we'd love to add your voice to the team!
Why Work With Us
Our Technology Teams celebrate achievements and are inspired by success. They are nimble, innovative, and resourceful and make an impact on both the business and each customer’s personal experience. We value hard work, flexibility, and curiosity and collaborate to solve problems, constantly improve, and implement meaningful changes.
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