The Role
Investigate and resolve motor vehicle accident (MVA) claims by researching records, preparing MVA billing packets, coordinating with insurers and patient attorneys, updating claim systems, and ensuring timely reimbursement while protecting PHI.
Summary Generated by Built In
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.
Position Summary
The Revenue Specialist, Third-Party Claims investigates and analyzes Motor Vehicle Accident accounts in order to properly identify and coordinate insurance benefits and resolve outstanding balances for our clients. This position acts as the liaison between Enablecomp clients, patient attorneys, and insurance companies. This position is responsible for handling patient health information (PHI) and maintaining extreme privacy and security as it relates to confidential and proprietary information.
Key Responsibilities
- Conduct online medical research of Motor Vehicle Accident claim payments using EnableComp’s proprietary software, systems, and tools, as well as other online medical websites.
- Research, request, acquire, and review medical records, provider notes, explanation of benefits and any other supporting documentation necessary for knowledge of account information. Utilizing information to manage claim life cycle and accurately communicate with external patient counsel and insurance providers.
- Conduct timely and thorough follow-up with payers to update claim system with accurate information and ensure supporting documentation has been received facilitating prompt reimbursement while making key decisions to ensure claim resolution.
- Prepare correct MVA billing packet using EnableComp systems tools and submit with all necessary supporting documentation to insurance companies and patient attorney, with appropriate authorizations.
- Communicate with patient attorney via various mediums in order to discuss claim status and probability of timely resolution.
- Other duties as required.
Requirements and Qualifications
- High School Diploma or GED required. Associate or bachelor’s Degree preferred.
- 2+ years’ experience in healthcare field working in billing or collections.
- 2+ years’ client facing/customer services experience.
- 1+ years’ experience with MVA claim resolution preferred. Other complex claims experience a plus.
- Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
- Intermediate level understanding of insurance payer/provider claims processing and subsequent data requirements in relation to motor vehicle claims
- Intermediate level understanding of MVA legal requirements.
- An equivalent combination of education and experience will be considered.
- Regular and predictable attendance.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Special Considerations and Prerequisites
- Practices and adheres to EnableComp’s Core Values, Vision and Mission.
- Proven ability to meet and/or exceed productivity targets and goals.
- Maintains a professional image and provides excellent customer service.
- Maintains stable performance under pressure or opposition. Handles stress in ways to maintain relationships with all stakeholders.
- Must be a self-starter and able to work independently without direct supervision.
- Proven written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Proven experience working with external clients; strong customer service skills and business acumen.
- Attend weekly team meetings to discuss updates/changes such as new hospital procedures or current client issues.
- Communicate any issues through the manager including, but not limited to, systems errors, questions for other departments, HIPAA questions.
- Constantly operates a computer and phone.
EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.
Don’t just take our word for it! Hear what our people are saying:
“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist
“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations
Skills Required
- High School Diploma or GED
- Associate or Bachelor's degree
- 2+ years experience in healthcare billing or collections
- 2+ years client-facing or customer service experience
- 1+ years experience with MVA claim resolution
- Proficiency with Microsoft Word, Excel, and Outlook
- Experience using RCM/proprietary claims processing software (e.g., E360 RCM)
- Intermediate understanding of insurance payer/provider claims processing and related data requirements for motor vehicle claims
- Intermediate understanding of MVA legal requirements
- Ability to handle and protect PHI, maintain privacy and security (HIPAA)
- Proven written and verbal communication skills and ability to interact with patient attorneys and payers
- Strong analytical and problem-solving skills and ability to meet productivity targets
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The Company
What We Do
EnableComp partners with over 800 healthcare providers to maximize their complex claims reimbursement by having the best people, processes, products and performance. Our industry leading technology and analytics identifies the right payer, at the right time, for the right amount ensuring clients collect the appropriate revenue for their complex claims.
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