About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.
About the role
The Revenue and Sales Coordinator supports the Director of Sales, Director of Revenue, & Director of Marketing with reporting & administrative tasks related to Sales, Marketing & Revenue throughout the hotel. Role has dual reporting to Director of Marketing and Director of Revenue.
What you will do
- Daily compiling of reports for Sales, Marketing and Revenue Teams such as Status Change Reporting, turndown reports, adhoc report requests, reservations entered reports, group attrition reporting & database management
- Group Definite turnover review to ensure accurate inventory management and controls
- Golden Sales & Catering Administrative duties such as compliance with corporate standards, entering events/group bookings, managing contract templates, and interface management
- Ensure accuracy of information in Golden Sales & Catering (Salesforce), edit and audit Golden related reports, and maintain up-to-date tools
- Compiling account history during Corporate RFP Season
- Prepare Weekly Pace Reporting, group pickup meeting preparation, and pipeline report
- Prepare Monthly group & travel industry Monthend reporting
- Annual territorial reporting to assist in goal setting with Director of Sales & Director of Marketing
- Cover the essential functions of revenue management in the absence of the DORM – run & update forecast report with input from DOM, run and update yield strategy sheet with input from DOM, monitor reservation pickup, update rate code yielding in PMS, ensure compression date monitoring is in place
- Compile daily revenue pickup report
- Help with system management to ensure accuracy and information, auditing Opera and Golden Sales and Catering as needed Partner with CORE manager to streamline reporting and rate loading efforts
- Assist DORM and DOM in compiling presentation decks for monthly, weekly and adhoc meetings
- Assists with adhoc projects in relation to corporate requests, Marketing Plan / budget seasons, pilot projects and revenue strategy initiatives
- Support DORM in preparing data for weekly Revenue Strategy Meetings
- Submits daily revenue information to STR for benchmark reporting
- Proficiency with PMS (OPERA), Salesforce (Golden Sales & Catering), Excel, TravelClick, STR, Ideas and other business analytic tools such as Adobe analytics, Power BI for reservations
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Benefits of Working at Four Seasons
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
- 401(k) Retirement Plan including Employer Matching Program
- Inclusive and diverse employee engagement & recognition events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
- And so much more!
Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:
Instagram: @FSChicago
Twitter: @FSChicago
Facebook: https://www.facebook.com/FourSeasonsHotelChicago/
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/
Learn More About Who We Are: We Are Four Seasons
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.
Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Top Skills
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
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