Revenue Recovery Analyst 1

Position Summary

The Revenue Recovery Analyst 1 will manage the collections of electric and gas utility accounts, construction damages, miscellaneous invoices, and process all utility account credit refunds.

Responsibilities

Primary Position Responsibilities 

• Maintain confidential collection records.
• Process electric and gas credit refunds.
• Reconcile and process all credit balances and adjustments for electric and gas utility accounts.
• Process and collect outstanding balances for electric and gas utility accounts.
• Process collection of electric and gas construction damage invoices.
• Process collection of all miscellaneous invoices from various departments.
• Research and reconcile electric and gas accounts as needed.
• Complete adjustment transfers for electric and gas utilities.
• Assist members with related questions and outstanding final account balance inquires for both electric and gas utility accounts.
• Serve as a resource to other departments on collection issues and/or questions.
• Process balance transfers and miscellaneous adjustments as submitted by other departments on finalled accounts.
• Process and maintain monthly charged off balances (Matching ID) reports for outstanding balances.
• Maintain and process collection letters for finalled accounts and damage invoices.
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

• Acquire knowledge of utility billing system.
• Maintain and document assigned processes and procedures.
• Acquire knowledge of collection laws, rules, and regulations.
• Cross-train within Revenue Management department to increase knowledge of billing system and processes.
• Serve other departments as back up when needed.
• Continued knowledge of utilities industry.
• Attend training as needed or directed by Management.
• Performs other duties and activities as directed.

Position Requirements

Education, Experience, and Certifications Required 

• High School Diploma or G.E.D equivalency.
• 1 – 3 years’ experience in utility collections or equivalent work experience.

Education, Experience, and Certifications Preferred

• Knowledge of collection laws and regulations.

Skills and Abilities Required 

• Handle difficult calls while providing good service.
• Must be well-organized and have the ability to support multiple tasks.
• Ability to work independently and with minimal supervision.
• Ability to work under strict deadlines and have strong problem-solving skills.
• Ability to use standard office equipment in a safe manner and observe all safety rules and regulations.
• Must be dependable, detail oriented, and a team player.
• Must have strong communication skills, both written and verbal.
• Typing – minimum 45 wpm.
• Must possess personal computer skills and be proficient in Microsoft Excel, Microsoft Word and10-Key.

Skills and Abilities Preferred

• None

Physical Requirements

• Operates office equipment such as a computer, telephone, fax machine, copier, etc.
• Indoor, office environment.
• Ability to lift a minimum of 25 pounds.
• Ability to drive occasionally as needed.
• Ability to sit for long periods of time.
• Requires frequent sitting, standing, walking, bending, and reaching.
• Ability to travel, if necessary, for business and training.
• Works extended hours as needed or directed.
• Uses computer for extensive periods of time.

Other Requirements

• Must have and maintain a valid Texas driver's license.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.