Revenue Reconciliation Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Shepherdsville, Kentucky, United States of America, Somerset, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine  

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. 

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. 

Learn more at https://www.jnj.com/innovative-medicine 

Janssen Pharmaceuticals, Inc., part of the Johnson & Johnson Family of Companies, is recruiting for a Investigator – Lenti, located in Raritan, NJ.

Position summary:

The Revenue Reconciliation Analyst is responsible for end-to-end management of revenue reconciliation activities for assigned Innovative Medicine customer accounts, including the investigation, analysis, and timely resolution of customer deductions, claims, and delivery service issues (DSIs).

This role provides superior customer service by building strong, collaborative relationships with external customers and internal business partners, while developing a deep understanding of customer business practices, contractual agreements, and internal policies.

The Analyst partners closely with Trade, Finance, Customer Service, and other cross-functional stakeholders to resolve complex issues, maintain account health, and drive customer-specific action plans. This role also leads efforts to minimize deductions and DSIs through root cause analysis and process improvement initiatives, ensuring alignment to financial objectives and operational goals.

All activities are performed in compliance with company policies and regulatory requirements, including SOX controls, and applicable FDA and DEA guidelines, ensuring strong financial governance and audit readiness.

Essential duties and responsibilities:

 Account Ownership & Revenue Management

• Own and manage a portfolio of customer accounts with full accountability for deduction resolution, DSI management, and overall account health
• Investigate, analyze, and resolve complex deductions, chargebacks, shortages, pricing discrepancies, and other claims
• Manage the lifecycle of DSIs, including identification, validation, escalation, and resolution in alignment with internal governance processes
• Maintain accurate account balances, including aged deductions, open credits, offsets, and unapplied cash
• Ensure timely resolution of items in line with departmental KPIs (e.g., aging, DSO, open deduction balances)

Analytics & Root Cause Identification

• Analyze deduction and DSI trends to identify systemic issues, leakage points, and process gaps
• Perform root cause analysis and partner with stakeholders to implement corrective and preventive actions
• Leverage SAP, Excel, and digital tools (including advanced analytics and AI‑enabled insights where applicable) to generate actionable insights and support data-driven decision making
• Support development and enhancement of dashboards and reporting to improve business visibility

 Cross-Functional Partnership

• Partner with Trade, Finance, Customer Service, Pricing, and other stakeholders to resolve issues and align on customer-specific strategies
• Engage directly with external customers to investigate discrepancies and negotiate resolution outcomes where appropriate
• Influence stakeholders across a matrixed organization to drive accountability and timely issue resolution

 Process Improvement & Initiatives

• Identify and lead process improvement initiatives to reduce deductions and DSIs and improve operational efficiency
• Identify and drive digital enablement opportunities, including automation, standardization, and enhanced reporting to improve efficiency and reduce manual effort
• Leverage emerging technologies (e.g., advanced analytics, automation tools, AI-assisted insights) to optimize deduction and DSI management processes
• Support and lead customer-specific initiatives, contract alignment efforts, and OGSM-driven priorities
• Apply process excellence methodologies to improve workflows and outcomes

 Compliance, Controls & Audit

• Ensure all activities are executed in compliance with company policies, SOPs, and regulatory requirements (SOX, FDA, DEA, GMP as applicable)
• Maintain audit-ready documentation supporting all deduction and DSI resolutions
• Support internal and external audits by providing documentation, data, and explanations of account activity
• Adhere to financial controls, approval matrices, and governance frameworks

Stakeholder Communication & Reporting

• Prepare and present account insights, trends, and action plans to internal stakeholders at various organizational levels
• Communicate risks, aging exposure, and financial impacts clearly and proactively
• Provide regular updates on KPIs and account performance

 Team Contribution & Leadership

• Serve as a subject matter expert (SME) within revenue reconciliation processes, systems, and account management
• Support onboarding, training, and knowledge sharing for new team members
• Provide guidance and informal coaching to junior team members
• Contribute to team workload management, process standardization, and continuous improvement culture
• May require occasional travel (<15%) for training, customer engagements, or cross-functional initiatives

 

Essential knowledge and skills:

Required:

• Bachelor’s degree (Finance, Business, or Supply Chain preferred)
• 2+ years of experience in revenue reconciliation, deduction management, accounts receivable, or related field
• Proficiency in MS Excel (e.g., pivot tables, XLOOKUP/VLOOKUP, data analysis), Word, and PowerPoint
• Digital and data-driven mindset, with ability to leverage tools and emerging technologies to drive business outcomes
• Proven analytical and problem-solving skills with ability to manage complex issues
• Strong collaboration skills and ability to influence without authority
• Strong communication and stakeholder management skills
• Ability to work independently, prioritize workload, and manage multiple priorities

Preferred:

• Experience working with major pharmaceutical distributors
• Experience with SAP, Salesforce, or similar systems
• Knowledge of DSI management processes and revenue cycle governance
• Familiarity with SOX controls, financial compliance, and audit environments
• Experience in Order-to-Cash, Customer Service, or Supply Chain operations
• Finance knowledge and/or work experience preferred in any of the following areas: accounts receivable, deduction management, or collections
• Exposure to process improvement methodologies (Lean, Six Sigma, FPX)
• Exposure to automation, advanced analytics, or AI-enabled tools in operational or finance environments

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 
 
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

“If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.”

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Mentorship, Order Processing, Service Excellence, Service Request Management

The anticipated base pay range for this position is :

$65,000.00 - $104,650.00

Additional Description for Pay Transparency: