We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary:
The Revenue Operations Specialist will focus on executing operational policy adherence accurately, and efficiently. Additionally, they’ll work closely with internal teams and stakeholders to provide support, evaluate rules of engagement, and aggregate decision making data to present solutions. Provide insights to improve efficiencies, and drive revenue generation across multiple lines of business
Key Focuses:
- Exercise independent judgment and knowledge of multiple processes to manage sales team requests, and resolve commission disputes submitted by Sales department members across multiple lines of business
- Collect and organize information from various sources to implement new policies and processes
- Exercise discretion in communicating and presenting recommended business process improvements and solutions and decision-making rationale in team and stakeholder meetings
- Audit sales and service transactions to ensure rules of engagement were followed and proper commission amount is set to be paid
- Interpret complex rules of engagement to resolve account ownership and sales attainment disputes
- Document and communicate when interactions with customers fall below our company standards.
- Educate and Inform the Sales team on current processes and collect feedback for future improvements
- Regularly create, update and publish process documentation for sales
- Participate in projects to improve efficiency and revenue generation for the Sales, CS, and Operations departments.
- Make recommendations on rules of engagement adjustments to optimize revenue for the business
- Provide additional support as needed to improve employee utilization and performance
Minimum Qualifications:
- While this is a remote position, the working hours for this role are 7:00 AM - 3:30 PM Arizona time (MST)
- Knowledge of Salesforce or similar CRM
- Strong attention to detail with a problem-solving mindset and ability work with ambiguity and limited direction in a rapidly changing environment
- Strong written and verbal communication skills
- Basic knowledge of Google Suite products and/or MS Office Suite (Word, Excel, Powerpoint)
Preferred Qualifications:
- Bachelor's Degree or equivalent experience
- 1+ year in an Operations role
- Project Management Experience
- 6+ months of experience in a Quality Assurance role
- Proven history of meeting deadlines and proactively communicating with clients/stakeholders
As part of our team you’ll enjoy:
- Competitive pay
- Exceptional benefits package
- Paid sick time off
- Employer-matched 401(k) plan
#LI-Remote
The US base pay range for this full-time position is $29.50/hr-$31.00/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
ZipRecruiter Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZipRecruiter and has not been reviewed or approved by ZipRecruiter.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is described alongside life, disability, and pet insurance options. Mental-health resources, wellness programs, and wellness days further reinforce a broad health-and-wellbeing offering.
-
Retirement Support — A 401(k) with company matching is described as part of the core package. Equity-related programs such as an Employee Stock Purchase Plan and role-dependent RSUs complement retirement-oriented benefits.
-
Leave & Time Off Breadth — Flexible time off is presented as a major component of the overall rewards package. Paid holidays, sick time, and volunteer time are also included, expanding time-off options beyond standard PTO.
ZipRecruiter Insights
Similar Jobs
.png){kind=avatar}
What We Do
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as partnerships with the best job boards on the web. We're growing rapidly in pursuit of this mission, and we're always looking for talented people to join our team. Visit ziprecruiter.com/careers to view our open roles.
Why Work With Us
We are committed to nurturing an environment where every person feels welcomed, valued, heard, and respected. We embrace and encourage our employees’ differences, and we consistently review our overall equality—including recruitment and selection, compensation and benefits, promotions, and more—to stay relevant in this space.
Gallery
