Join TravelNet Solutions, the Track team, as a Revenue Operations Specialist.
At Track, we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win. We’re proud to be an Inc. 5000 Fastest Growing Company and a People’s Choice Award winner—recognition of our commitment to innovation, service, and customer success.
We’re seeking a Customer Operations Specialist who thrives on precision, collaboration, and operational excellence. This role plays a critical part in delivering a seamless, reliable customer experience across the entire customer lifecycle.
This role is perfect for someone who is:
- A self-starter with tremendous initiative and a strong work ethic
- An excellent communicator and collaborator across functional teams
- Eager to make a high impact at a product-driven company
- Adaptable, quick to embrace change, and a fast learner
- Skilled in creative and critical thinking
- Detail-oriented, even in a fast-paced environment
- Passionate about technology and innovation
About Track
For over 21 years, Track has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.
Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing suite of native features, Track, built on a customer-obsessed mindset, empowers hospitality professionals to achieve digital transformation and operational excellence.
Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:
- Serve Others: Nurturing growth to help others succeed
- Grit: Taking ownership and never giving up on what matters most
- Create the Future: Innovating to disrupt the status quo
Why Join Us?
- Be part of a fast-moving, dynamic team focused on growth and success.
- Work alongside a talented, collaborative, and supportive team.
- Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.
- Help reshape the hospitality industry through technology and service innovation.
Perks and Benefits:
- Full medical, dental, and vision coverage
- Flexible Paid Time Off
- Unlimited access to professional training and development
- Health Savings Account with up to a $2,000 annual match
- Up to $900 in annual Wellness Rewards
- Flexible work environment
- Free life insurance and long-term disability coverage
- Flexible Spending Accounts
- Retirement plan with employer match
- $150 quarterly gift for personal use
- Competitive wages
- Work with an amazing team!
Are you a detail obsessed ops professional who gets a little too excited about clean data and airtight processes? Do you love digging into CRMs, building dashboards that actually tell a story, and using AI tools to work 10x faster than everyone else in the room? If you're the kind of person who spots a process gap before it becomes a revenue problem - and you want to own the operational backbone of a fast-growing SaaS company, then join our growing Track team as our new Revenue Operations Specialist!
ABOUT THIS ROLE
As our Rev Ops Specialist, you will ensure data integrity, build and maintain operational reporting, leverage AI to make our team more efficient, and coordinate with our field teams to keep our revenue engine running cleanly. You work behind the scenes on the systems so Sales, Customer Success, Onboarding, and Billing can operate with confidence.
If you love building dashboards, cleaning messy data, finding process gaps before they become revenue leaks, and using AI tools to work faster and smarter, this role was designed for you.
WHAT YOU'LL OWN
Data & Systems:
- Maintain accurate records in CRM and GTM systems, including account details, contract terms, and status changes
- Conduct data audits, build detection reporting, and escalate discrepancies to ensure GTM data integrity
Customer Lifecycle Support:
- Support go-to-market funnel processes and workflows across the full customer journey
- Assist with operational needs across renewals, expansions, and account changes (non-quota carrying)
- Coordinate internal handoff processes between Marketing, Sales, Customer Success, Implementation, and Billing
Reporting & Operational Support:
- Prepare and maintain standard reports and dashboards for GTM teams.
- Track onboarding progress, adoption milestones, and renewal timelines
Process & Tool Support:
- Document and help improve operational processes and workflows
- Support GTM tools and platforms (e.g., CRM, CPQ, Activity Software, Enablement systems, etc.)
- Assist with testing system updates and process improvements
Cross-Functional Coordination:
- Serve as the operational liaison between GTM-facing teams and internal ops, including fielding requests, supporting escalations, and developing training documentation for process changes
- Help gather information and documentation for leadership reviews and escalations
WHAT WE'RE LOOKING FOR
- 1-3 years in operations or analytics. Sales ops, revenue ops, business operations, or data-adjacent roles.
- Power user or Admin of a CRM (Salesforce, HubSpot, or similar). You've built or maintained reports from scratch.
- AI tool fluency. You actively use AI tools in your daily workflow today.
- Strong in spreadsheets. Excel or Google Sheets beyond the basics. Pivot tables, lookups, and basic data modeling are comfortable territory.
- Detail-obsessed. Bad data downstream starts with someone not catching it upstream. You care about accuracy at every step.
- Comfortable with ambiguity. You can figure out what matters, prioritize, and keep moving without hand-holding in a fast-paced SaaS environment.
Compensation:
The expected starting base salary range for this role is $75,000–$85,000, plus eligibility for a 10% annual incentive tied to company performance. Final compensation will be determined based on factors such as relevant skills, experience, education, and geographic location
Diversity and Inclusion:
We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.
Track Hospitality Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Track Hospitality and has not been reviewed or approved by Track Hospitality.
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Healthcare Strength — Health coverage is described as comprehensive, with an HSA match and dental and vision included. On paper, this positions the package as competitive for a mid-size tech employer.
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Retirement Support — A 401(k) with company match is explicitly offered. This signals long-term savings support alongside compensation.
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Leave & Time Off Breadth — Unlimited PTO is explicitly called out. This indicates broad flexibility for personal, family, or sick time.
Track Hospitality Insights
What We Do
Track, a TravelNet Solution, is an award-winning hospitality software solution that modernizes and simplifies all aspects of your property management operations. It combines a PMS, CMS, call center, automated workflows, and extensive integrations in one tightly knit platform that VRMB calls “the software of the future.”
