Revenue Operations Specialist

✨ About the Company

Makeship empowers influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowdfunding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing.

We're profitable, have grown the team from 2 to 70 people in 5 years, and have a three-year revenue growth of over 400%, ranking us 98th on The Globe and Mail’s Canada’s Top Growing Companies of 2024 list. We are also excited to announce that Makeship has officially been Great Place to Work-Certified™ for 3 years in a row! Learn more about us at Makeship.com.

🧑‍💻 About the Role

As an early team member, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate, learn more about the content creation space, and watch your work impact the company and the community!

We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. You will also be joining one of Canada's fastest-growing start-ups!

🌟 What We Are Looking For

We are looking for a Revenue Operations Specialist who will help scale and optimize the Sales and Marketing teams to be effective and efficient. We are looking for a self-starter with an analytical, process-driven mind who understands the sales cycle and the long-term impact of organizational optimization. As a Revenue Operations Specialist, you'll work with the Revenue Operations Lead, Sales and Marketing Managers, and across departments to identify, advocate, and action opportunities for improvements in executing world-class campaigns for clients such as content creators and video game publishers.

🚀 Your Key Responsibilities

• Pipeline Management - Master our workflows and ensure flawless delivery of information to our teams
• Data Management - Stay on top of our CRM data with supporting technology, and attribution and sourcing information is up to date
• Contract Management - Contract templates are up to date and approved by our legal team, and delivery of information to relevant teams is timely and accurate
• Copyright Administration - Manage the data for accounts assigned to the Copyright team and ensure all relevant information is delivered on time and in full
• Logistics - Take ownership of coordinating shipping for tradeshows and bulk shipping requests, ensuring timely delivery and regular communication with finance
• Training - Plan and run regular system and process training for our Sales and Marketing teams

🧠 What You Bring

• 3+ years of experience in an operations or administrative role
• 1+ years of experience working with a CRM (preferably Hubspot)
• Experience with project management best practices, and translating business requirements to technical teams
• Strong understanding of spreadsheet software such as Google Sheets or Excel, or Data visualization software such as Looker or Tableau
• Extraordinary communication and organizational skills

👀 Bonus

• Experience using or building light-touch automations
• A love for planning training programs, and supporting team enablement

🎁 Benefits & Perks

• Work remotely anywhere in Canada and/or access any of our hubs
• Health and dental benefits from day 1
• 4 weeks of paid vacation (including paid time off on your birthday)
• Additional 1 week of paid time off during the holidays
• Virtual & In-Person Social Events
• Annual Paid Volunteer Day Off
• 1:1 RRSP Matching Program Up to 3%
• $500 Pre-Tax Annual Health & Wellness Allowance
• $400 Pre-Tax Home Office Setup Allowance
• $65 Pre-Tax Monthly Phone Allowance
• Maternity and Parental Leave Top-Up Program
• Education Assistance Program
• Employee Referral Program
• Tenured Rewards Program

Salary Band: $60-70k CAD per annum. Individual salaries will be dependent on unique skills, experience and qualifications. 

At Makeship we are committed to fostering an environment that welcomes people of all backgrounds, experiences, and identities. We are passionate about building an equitable and inclusive culture for our unique and diverse team of employees which makes us Makeship. As an equal-opportunity employer, we value and embrace everyone's opinions and differences, and actively seek new Makeshippers who will work respectfully with our team, propelling our company and the community forward. If there are any accommodations we can provide to make your interview experience more accessible and inclusive, please let us know in your application.