Revenue Operations Manager

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business. 

Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for five years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it. 

Position Description:

KPA is seeking an experienced and energetic Revenue Operations Manager to join our team, reporting to the Director of Revenue Operations. This role will focus on optimizing our deal desk operations, streamlining processes across Sales and Customer Success, and driving revenue growth and operational efficiency. The ideal candidate will have a strong background in revenue operations, proven success in enhancing sales processes, and experience managing teams to support deal desk and commission functions.

Responsibilities:

Deal Desk & Commissions Management

• Oversee and refine the deal desk function to ensure timely and accurate processing of sales orders, contracts, commissions, and pricing structures.
• Manage a team of 2 employees responsible for deal desk and commissions, providing guidance and support in processing complex deals.
• Collaborate with Sales, Finance, and Commissions teams to establish and enforce pricing strategies, discount structures, contract terms, and commission plans.
• Ensure compliance with company policies, profitability targets, and sales compensation plans.
• Manage, optimize and align all systems processes related to commissions, Billing and “deal desk” function

Sales Enablement & Process Optimization

• Partner with the Enablement team to develop and implement training programs that enhance sales effectiveness and product knowledge.
• Streamline sales and customer success processes by identifying inefficiencies and implementing best practices, automation, and workflow improvements.
• Monitor key performance indicators (KPIs) to assess the effectiveness of process changes and adjust strategies accordingly.

Cross-Functional Collaboration & Data Management

• Serve as the liaison between Sales, Customer Success, Finance, and other departments to ensure alignment on revenue goals and strategies.
• Lead regular meetings to discuss performance metrics, challenges, and opportunities for improvement across teams.
• Oversee the collection, analysis, and reporting of key performance indicators (KPIs) to inform strategic decisions and identify growth opportunities.

Technology and Forecasting

• Manage and optimize revenue-related tools and platforms (e.g., CRM, sales enablement tools, commission) to meet organizational needs.
• Develop accurate revenue forecasts and provide regular reports to senior leadership on performance against targets.
• Measure & Track KPIs relevant to Sales & Customer Success operations and performance required by sales leaders.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field
• Minimum of 5 years in revenue operations, sales operations, or a related role, with at least 2 years in a managerial capacity.
• 4+ years of experience with Salesforce.com (Admin a plus) and other sales enablement tools (Outreach, ZoomInfo, Chorus, SalesHood)
• Demonstrated experience in managing deal desk operations, commissions, and collaborating with sales, customer success and enablement teams
• Proven track record of process optimization and leading cross-functional initiatives
• Strong analytical abilities with proficiency in data analysis and reporting tools
• Excellent communication and interpersonal skills, capable of building relationships across all levels of the organization
• Ability to manage multiple projects simultaneously and meet deadlines
• In-depth understanding of sales processes, pricing strategies, and contract management
• Proactive and self-motivated with a strong sense of ownership
• Adaptable to changing business environments and priorities
• Commitment to continuous learning and professional development

Location:

• KPA is headquartered in Westminster, CO just outside of Denver. We operate in a hybrid, remote-first work model where local candidates can go into the office for in person collaboration, team meetings, or events. Our Revenue Operations Manager can sit 100% remote, only being expected to attend in-office events on an infrequent basis (quarterly or annually).

Compensation:

• Annual Base Salary Range of 120k-125k
• Annual Bonus Opportunity of 15%

Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.

As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.

About KPA

Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important—their core business.

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Midsize Places to Work by Built In Colorado for 2024.

“To be ranked in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].