Position: Revenue Operations Manager
Status: Full-Time
FLSA Code: Exempt
Department: Revenue Operations (Finance)
About Us: Verified First is a booming tech company on a mission to deliver cutting-edge technology, transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you — ambitious, hardworking, and fun — to join our team!
Summary: The Revenue Operations Manager leads our Revenue Operations team within the Finance Department. This leadership role is responsible for overseeing the full lifecycle of revenue operations, bridging the gap between sales, finance, and our clients. The ideal candidate will take ownership of customer pricing, product launch processes, commission calculations, partner revenue shares, and the Accounts Receivable team. You will act as the highest point of escalation for complex billing inquiries and build optimized financial processes that support our company's continuous growth, all while directly managing a blended team of US-based and offshore staff.
How our Revenue Operations Manager spends their time:
- Pricing & Product Launches: Assist in launching new products by establishing customer pricing structures and creating scalable, go-to-market processes for the finance team.
- Billing & Invoicing Leadership: Oversee the monthly invoicing process executed by the Revenue Operations team, ensuring rigorous accuracy and timely delivery.
- Escalation & Client Management: Serve as the primary point of contact for complex billing escalations, frequently leading client-facing finance calls to resolve issues professionally and efficiently.
- Partner Revenue Share & Statements: Oversee and approve partner revenue share calculations and statements.
- Employee Commissions: Collaborate cross-departmentally with relevant team leaders to accurately calculate, track, and manage employee commissions.
- Accounts Receivable Oversight: Direct the Accounts Receivable department by providing strategic guidance to the AR Supervisor, serving as approver for account write-offs, and acting as a leadership backup to ensure seamless team operations and collections.
- Team Leadership: Lead, train, and manage the Revenue Operations team, fostering a culture of accuracy, accountability, and continuous improvement.
- Process Optimization: Continuously evaluate and establish improved finance and revenue operations and collections processes to support business scale.
What you bring:
- Strategic Leadership: Ability to look at the big picture for pricing and product launches while also managing the day-to-day operational details.
- Client-Centric Communication: Exceptional verbal and written communication skills, with the confidence to lead client-facing calls and de-escalate complex billing situations.
- Operational Excellence: Rigorous attention to detail and accountability for departmental goals, data integrity, and strict financial deadlines.
- Problem-Solving Mindset: A proactive approach to identifying process gaps and building systemic solutions.
- Integrity: Uphold non-negotiable integrity and discretion when handling highly sensitive payroll, commission, and partner financial data.
Qualifications:
- Education: Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field required.
- Core Experience: 5+ years of progressive experience in revenue operations, billing, accounting, or financial operations.
- Leadership Experience: Prior experience building processes, managing, or supervising team members (experience managing offshore contractors is a plus).
- Technical Proficiency: High-level proficiency in spreadsheet software (Excel/Google Sheets) for complex commission and revenue modeling.
- Systems Knowledge: Experience with CRM (Salesforce) and financial/billing ERP systems is highly preferred.
What we bring:
- Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;
- Health: Save money on insurance with 100% employer-paid insurance premiums;
- Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
- Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.
What are the next steps?
Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.
Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.
The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.
Skills Required
- Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field
- 5+ years of progressive experience in revenue operations, billing, accounting, or financial operations
- Experience building processes and managing or supervising team members
- High-level proficiency in Excel or Google Sheets for complex commission and revenue modeling
- Experience with CRM systems, preferably Salesforce
- Experience with financial or billing ERP systems
- Experience managing offshore contractors
What We Do
Headquartered in Meridian, Idaho, Verified First is the premier background and drug screening company. Our customizable search solutions help companies of all industries validate and verify potential employees. We take pride in our ability to work with organizations of all sizes, and our global reach enables us to solve even the toughest background screening challenges quickly. www.VerifiedFirst.com HELPING YOU TRANSFORM FROM GOOD TO GREAT When our founders, Devon Dickinson and Tommy Cheng, started Verified First in 2012, they found inspiration from legendary business consultant Jim Collins. In his famous book, "From Good to Great," Collins argues that companies make transformations through making human capital their first priority. Collins compares a business to a bus and the leader as a bus driver. For a company to get to its destination, it’s critical to get the right people on the bus and keep the wrong people off the bus. Starting with “who” instead of “what” helps businesses adapt to a changing world and change direction to be successful. Even if you have great vision, a lack of great people can still create a mediocre company. Our founders took this advice to heart not only when building the team for Verified First, but also when determining our company’s purpose: To make companies great by helping them make effective hiring decisions. CULTURE IS KEY We know that our customer service is only as good as the employees that provide it. In a service-driven industry like ours, it’s critical that we find, train, and nurture the best employees we can. We take extra care in making sure they love where they work. Because of our focus on employee satisfaction and growing a positive culture, we were named one of the Best Places to Work in Idaho for 2016, 2017, and 2018. We won culture awards from Outside magazine in 2016 and Entrepreneur magazine in 2017. Happy employees make happy clients—who better to help you find the best possible employees for your business?
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