Lead Revenue Operations Analyst

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Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

As we onboard a new sales leader and scale GTM complexity, we need an Insights-first RevOps leader who can turn messy pipeline data into clear, actionable decisions. This role owns the revenue insights layer—forecasting, pipeline quality, attribution, and board-level storytelling—and partners with our CRM admin and deal desk owners to ensure inputs are trustworthy and actions stick. This hire raises decision quality across GTM and makes our forecasts something the board relies on.

At Zello, we empower frontline teams with instant, reliable push-to-talk communication. As our Lead Revenue Operations Analyst, you will be the revenue science engine for pre-sales: build trustworthy forecasts, separate signal from noise in the pipeline, quantify channel/partner impact, and translate analysis into decisions. You won’t personally own every workflow in HubSpot or the deal desk; instead, you’ll set the bar for data quality and insights, drive the exec narrative, and work with the CRM/deal-desk owners to land changes.

• Forecasts the board trusts: monthly forecast within ±8–10% of actuals; methodology documented and reproducible.

• Pipeline signal > noise: leading-indicator dashboard (coverage, age, stage-flow, conversion cohorts) used in weekly revenue reviews; time-to-insight < 48h for ad-hoc exec questions.

• Attribution that drives spend: ABM, outbound, and partner motions measured with agreed rules; budget shifts executed with visible ROI deltas.

• LTV/CAC and payback visible: quarterly cohort LTV and CAC/payback by GTM motion; findings tied to pricing/discount or targeting actions.

• Data quality raised, not assumed: measurable improvements to opportunity hygiene (stage aging, close dates, probabilities) via partnership with CRM owner; residual risk quantified in every board pack.

• Forecasting & revenue science: build bottom-up forecast models; reconcile top-down; run sensitivity/driver analysis; maintain a transparent “assumptions ledger.”

• Pipeline analytics & GTM insights: cohort and stage-flow analysis, partner/ABM/outbound attribution, leading indicators, and risk surfacing (slips, sandbagging, ghost pipeline).

• Executive storytelling: produce monthly board-pack views and CEO/CRO briefs; crisp narrative, clear asks, and quantified impact.

• Data quality governance (with CRM owner): define minimum data standards, monitor hygiene, and queue fixes with the HubSpot admin—do not personally build every workflow.

• Experimentation & pricing analytics: size opportunities, instrument tests, read results (Bayesian or frequentist), and recommend GTM/pricing changes.

• Partner with deal desk & finance: quantify margin/discount impacts, advise on guardrails, and close the loop to the forecast.

• 5–8 years in RevOps/FP&A/Strategy for SaaS (ARR ≥ $20M) with demonstrated forecast accuracy and pipeline impact.

• Advanced spreadsheet skills complemented by basic SQL and BI chops; some comfort in Python for analysis/automation is a plus.

• You’ve shipped board-level narratives; concise, skeptical, evidence-first.

• Strong grasp of attribution pitfalls, cohort/LTV math, and how to separate signal from noise.

• Comfortable enforcing data standards via influence; you partner with CRM/deal-desk owners rather than acting as a solo admin.

• Bonus: ABM and outbound measurement, causal inference/experiment design, commission analytics.

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

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