Revenue Operations Executive

About the Role:
We are looking for a detail-oriented and customer-focused Revenue Operations Executive to manage billing operations, dunning, and collections, ensuring accurate invoicing, timely revenue recovery, and a smooth customer experience. This role will support billing-related customer queries, resolve invoice and payment discrepancies, and work closely with Finance, Billing, Sales, and Legal teams to streamline processes while maintaining strong customer relationships.

• Initiate reminders for overdue invoices via email or written communication.

• Follow up professionally on pending payments and negotiate payment plans.

• Reconcile accounts and resolve discrepancies in billing.

• Handle billing-related customer inquiries and assist with dispute resolution.

• Generate regular reports on collections, aged receivables, and recovery progress.

• Collaborate with Finance, Billing, Sales, and Legal to streamline processes and resolve issues.

• Escalate chronic or high-risk delinquencies according to policy.

• Bachelor's degree in Finance, Business, Accounting, or related field preferred.

• 1–2 years of experience in collections, billing operations, or finance-related roles with exposure to dunning practices.

• Proficient in Excel for reconciliation and reporting.

• Strong written and verbal communication skills.

• Attention to detail, organizational ability, and time management.

• Experience in customer-facing environments or collections preferred.

At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients.

We offer:

• The freedom and flexibility to handle your role in a way that’s right for you.

• Exposure to a dynamic and growing global business environment.

• Access to innovative and cutting-edge technology and tools.

• Opportunities to showcase analytical capabilities and make high-impact contributions to business teams.

• A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

• A work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work.