Revenue Operations Business Analyst

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Revenue Operations Business Analyst will serve as the primary liaison between the Revenue Operations team and its stakeholders. This role will be instrumental in defining business needs for RevOps functions, developing and maintaining enablement materials, and owning adoption of processes, systems, and tools. This role is crucial for translating business objectives into actionable requirements for technical execution.

What you will do:

• Stakeholder Partnership & Requirements Gathering
  • Business Needs Analysis: Conduct deep-dive sessions with sales, finance, legal, account management, and other stakeholders to understand challenges, pain points, and business needs for RevOps processes. Focus on understanding upstream and downstream impact of RevOps data, partners closely with impacted teams for due diligence prior to execution.
  • Requirements Documentation: Translate gathered business needs into requirements, user stories, and acceptance criteria for Analysts and Business Systems team members.
  • Process Mapping: Work in close partnership with teams to map end-to-end current and future state RevOps processes.
• Change Management & Enablement
  • Enablement Strategy: Develop and maintain enablement and training materials for all new or updated RevOps processes, tools, and system changes.
  • Training & Rollout: Work with team on rollout strategy for process and system updates; own training and ensuring high user adoption
  • User Acceptance Testing (UAT): Partner with team to design, execute, and manage UAT plans for major system changes before they go live. 

• Documentation: Own and maintain the central repository of RevOps process documentation, ensuring it is current, accurate, and easily accessible. 
• Sustained Alignment: Monitor post-launch adherence and data integrity, working with Analysts to identify and resolve gaps.
• Communication: Act as the central hub/POC for questions post roll out

What you will bring to SmithRx:

• Experience: 3+ years as a Business Analyst, or similar function within a Revenue Operations or Sales Operations organization
• Domain Expertise: Experience documenting processes and requirements related to CRM (Salesforce), including deal and/or Contract Management
• Analytical & Communication Skills: Exceptional ability to synthesize complex, highly detailed, nuanced information, strong analytical and problem-solving skills, and superior verbal/written communication and presentation abilities.
• Mindset: Proactive, self-starter, comfortable driving clarity in complex "grey areas”
• People-Focused: Comfortable proactively engaging stakeholders, bringing people together to gather requirements and dive into details, identify solution options to present to team for decision-making 
• Experience with Jira for project management preferred
• Understanding of PBM space or healthcare background preferred
• Comfortable using AI to maximize efficiency preferred

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities