Jobs at SmithRx

The Partner Operations Specialist monitors eligibility, accumulator, and claims files, resolving issues and improving workflow efficiency while supporting new partner integrations and client implementations.

Lead design, execution, and analysis of rapid-growth experiments. Own experiment architecture, project management in Asana, and hands-on implementation of automated outbound plays across Cargo, Outreach, Salesforce, BenefitFlow, and ZoomInfo. Manage AI tooling and integrations to scale personalized outbound content, maintain documentation, and report results to growth stakeholders.

The Manager of Account Management oversees the Customer Success Team, ensuring client satisfaction and product adoption while managing a portfolio of accounts and team performance.

The Senior Account Manager at SmithRx ensures client satisfaction and retention by managing Tier 1 clients, developing success plans, and collaborating across teams to resolve issues.

Lead optimization and administration of Salesforce platform: design scalable declarative solutions, manage security and data governance, support integrations and middleware, assist minor Apex development, build reports/dashboards, and partner with Sales, Marketing, Product, and Support to automate workflows and support release/change management.

The Account Manager ensures client satisfaction through effective relationship management, driving client success plans, reporting, and issue resolution in the healthcare sector.

Provide clinical expertise and enablement for Plan Operations and Implementation teams during client onboarding. Advise clients on drug spend, utilization, formulary compliance, and clinical programs; communicate formulary changes; create clinical marketing materials; analyze benefit designs and communicate reporting needs; act as clinical liaison to internal teams and recommend cost-saving clinical programs.

Manage and scale the Jira intake process, triage requests, create detailed Jira user stories, perform hands-on Salesforce administration and integrations (Five9, DocuSign, Ironclad), run backlog grooming and sprint planning, build reports/dashboards, and write SOPs and technical documentation while coordinating stakeholder expectations.

Design, develop, and maintain backend platform services and APIs using Go/JS/Node/GraphQL. Lead architecture, CI/CD, and AWS-based deployments (Lambda, Fargate). Troubleshoot production issues, produce technical designs and estimates, mentor junior engineers, and drive scalable software best practices.

Manage an assigned book of business to drive post-sale success and retention. Support account management with reporting, escalation research, implementation support, and stakeholder engagement. Build trusting client relationships, identify risks to satisfaction, coordinate internal teams to resolve issues, and carry smaller accounts to develop account management skills.

Provide financial and data analysis for Account Management by translating pharmacy claims and rebate data into strategic insights, ensuring report integrity, supporting client meetings/QBRs, and improving reporting tools to mitigate spend and attrition.

Support implementation lifecycle for new group onboarding as main TPA contact: gather requirements, document in templates, maintain project plans and open items, coordinate tasks for implementation pods, perform data entry, build CRM profiles, liaise with contracting and invoicing teams, provide go-live support and participate in post-go-live reviews and client meetings.

The Director of Project Management will oversee the PMO function, implementing governance frameworks and driving decision-making processes for complex projects in the company.

Manage and grow strategic partnerships with Health Plans and TPAs by developing partner playbooks, enabling partner evaluation of SmithRx, collaborating cross-functionally, supporting RFP responses, facilitating partner meetings, and driving opportunity growth. Travel ~10-15% and create collateral to communicate SmithRx value proposition.

As a Senior Software Engineer at SmithRx, you will design, develop, and maintain back-end architecture for our product suite using various programming languages, collaborate with stakeholders, ensure high-quality software, and mentor junior team members.

Coordinate onsite and virtual interviews, manage candidate communications, support TA operations and metrics, maintain process documentation, improve recruiting workflows, and ensure compliance while delivering an excellent candidate experience.

Oversee quality of pharmacy benefits plan builds and maintenance by developing test plans, daily audits, and metrics. Ensure plan data integrity, identify process improvements, collaborate with engineers for automation, and support business application systems to maintain accurate benefit configurations throughout the implementation lifecycle.

Lead the Tools & Frameworks engineering team to build shared backend libraries, internal tooling, scalable APIs, and schemas. Define roadmap, balance technical and business priorities, drive architectural excellence (including FHIR translation, monorepo decomposition, data federation, event-streaming), mentor engineers, and collaborate cross-functionally to improve developer productivity and platform reliability.

Design and execute complex test plans for benefits configuration, validate advanced logic (prior authorization, accumulators), document defects, liaise with Benefit Operations, and mentor junior testers to ensure accurate claims adjudication and plan design implementations.

Lead long-range planning, build and maintain unit-economics and forecasting models, deliver executive-ready analyses for leadership and board, support fundraising and strategic initiatives, partner cross-functionally on pricing, KPIs, and tools, and establish systems and reporting for Strategic Finance.