StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
StubHub is the industry-leading entertainment marketplace dedicated to helping people attend their favorite live events. We are on a mission to redefine the live event experience on a global scale.
StubHub's Strategy & Analytics team is looking for an associate with revenue operations, CRM management, automation, and data visualization experience to help scale our Open Distribution Partnerships initiative – a high-visibility growth driver for the company. The Partnerships group works with live events organizers – including sports teams & leagues, concert promoters, festivals, and other rights holders – to advance their ticketing strategy and improve fan access by leveraging StubHub as a distribution channel. Within the Partnerships group, our Strategy & Analytics team owns all data analysis, financial forecasting, deal valuation, performance measurement, and strategic advisory work throughout the partnerships lifecycle.
This role will focus on driving informed and scalable pre- and post-deal processes. Working cross-functionally with teams including Sales, Finance, and Product, the associate will define, implement, maintain, and refine the internal procedures that enable clear and effective communication across the Open Distribution organization.
Location: Hybrid (3 days in office/2 days remote) – New York, NY
What You'll Do:
- Own CRM data integrity, structure, and workflow automation to ensure a reliable source of truth for the Open Distribution organization
- Communicating rev ops processes to the Sales team and other relevant stakeholders to ensure compliance, answer questions, and incorporate feedback
- Monitor initiative KPIs and deliver clear and actionable reporting to leadership, leveraging available data integrations and visualizations
- Design and manage scalable sales outreach using CRM and other engagement tools (e.g., sequencing, segmentation, targeting, etc.)
- Partner with cross-functional stakeholders like Finance and Product to define metrics, improve data flows, and facilitate informed decision-making
What You've Done:
- 3-5 years of work experience, including direct experience in a revenue operations or similar role at a technology company
- Extensive experience overseeing adoption and maintenance of CRM tools (ideally HubSpot, though experience with similar products is sufficient)
- Strong cross-functional communication skills, including experience working directly with sales and finance teams
- Experience conducting quantitative and qualitative analysis, with ability to independently produce actionable insights and output compelling data visualizations
- Track record of streamlining business operations via automation (e.g., dynamic reporting, outbound messaging, etc.)
- Proficiency with MS Excel / PowerPoint; experience with Tableau, Hex, Snowflake, and AI-powered data tools helpful but not required
What We Offer:
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Skills Required
- 3-5 years of work experience in revenue operations or similar role
- Experience with CRM tools, ideally HubSpot
- Strong communication skills with sales and finance teams
- Experience in quantitative and qualitative analysis
- Proficient in MS Excel and PowerPoint
