Jobs at StubHub

Design, develop, test, deploy, and maintain frontend and backend software for StubHub’s seller supply platform. Build robust, mission-critical systems supporting ticket inventory, automation, fraud protection, legal requirements, and large-scale SLAs. Collaborate on engineering best practices, own projects from concept through production, prioritize deliverables, mentor junior engineers, and contribute to product and commercial strategy.

Analyze business and user data to generate actionable insights, define performance metrics, and support data-driven decisions. Lead cross-functional initiatives, manage business plans, streamline or automate workflows, and apply experimentation to improve product and business outcomes. Collaborate with senior leaders, product managers, and engineers while communicating complex findings clearly.

Leads StubHub’s marketplace policy strategy and decision systems across listing risk, fraud and abuse, payments, seller fault, compensation, and transaction risk. Builds data- and machine-learning-powered policy frameworks, risk controls, metrics, governance, and experimentation programs. Owns marketplace economics and high-stakes tradeoffs involving buyers, sellers, growth, customer experience, and financial performance. Partners with Product, Engineering, Data Science, Finance, Operations, Legal, Compliance, and executive leadership to scale transparent, explainable, and adaptable marketplace decisions.

Drive revenue growth and product adoption across a portfolio of accounts. Develop outreach and account-management strategies, build long-term client relationships, identify commercial opportunities, provide proactive client support, collaborate with internal teams, and maintain accurate Salesforce records. The role requires achieving sales targets, understanding client needs, and contributing to quarterly sales goals in a hybrid New York City environment.

Own the operating system for StubHub and viagogo’s paid search acquisition channel. Responsibilities include optimizing Google Ads campaigns, analyzing performance, identifying and measuring experiments, coordinating Engineering, Data Science, Analytics, and Operations teams, managing delivery plans and dependencies, improving dashboards and workflows, and documenting decisions. The role blends paid search expertise with product management, prioritization, measurement, and cross-functional delivery.

Own the Paid Search acquisition product across StubHub and viagogo. Build experiment and delivery roadmaps, coordinate Data Science, Analytics, Engineering, and Operations, improve Google and Bing campaign performance, and establish dashboards, alerts, workflows, attribution methods, and measurement standards. Translate commercial goals into priorities, define metrics, assess experiments, resolve dependencies, and document platform knowledge to support faster, better decisions.

Build scalable systems, reporting, forecasting, workforce models, dashboards, and operating standards for StubHub’s global customer support organization. Use SQL, spreadsheets, AI, automation, and operational data to improve staffing, training, quality, performance visibility, and partner decisions. Lead ambiguous initiatives from analysis through implementation while collaborating with Customer Success, Product, Data, Technology, and global outsourcing partners.

Lead strategy and execution for StubHub’s post-purchase seller experience. Own the product roadmap, seller policies, incentives, payment and dispute workflows, enforcement systems, and AI-driven automation. Partner cross-functionally with Engineering, Operations, Customer Support, Finance, and Legal to reduce seller friction, improve marketplace trust, optimize collections, and measure customer and policy outcomes through experimentation and analytics.

Own the vision, strategy, and roadmap for StubHub’s internal tools and automation platform supporting global customer success operations. Lead workflow redesign, success metrics, feedback loops, and reusable platform capabilities for human and AI agents. Partner cross-functionally with Engineering, Design, Data Science, Analytics, Operations, Finance, Legal, and business leaders to deliver solutions for complex customer and seller issues.

Lead customer experience efficiency strategy through analytics, cost attribution, forecasting, and cross-functional execution. Build and own a large-scale customer experience cost data platform, connect operational and product decisions to P&L impact, identify savings and growth opportunities, and establish reliable cost and ROI reporting. Partner with Engineering, Analytics, Operations, Finance, and senior leadership to create quantitative frameworks, reconcile financial data, and guide investment decisions.

Designs and maintains shared engineering infrastructure, internal platforms, backend services, and architectural frameworks. Improves scalability, reliability, observability, fault tolerance, performance, deployment automation, and legacy-system modernization. Reviews system designs, establishes engineering standards, and supports teams adopting shared platform components. Requires collaboration with software, product, platform, data science, data engineering, and analytics teams.

Supports StubHub’s Legal Department across litigation, corporate matters, contracts, and legal operations. Responsibilities include managing disputes and litigation processes, coordinating filings and outside counsel, preparing corporate documents, reviewing and drafting contracts, administering contract databases and signatures, processing legal invoices, supporting budgets, and managing legal projects. The role requires extensive paralegal experience, strong organization, communication, attention to detail, and proficiency with Microsoft Office, SharePoint, and contract lifecycle management tools.

Drive architecture and standards for scalable data infrastructure, pipelines, and data management. Build cross-functional data models and reliable batch and streaming workflows, including ingestion of financial and transactional data. Use SQL, Python, cloud data platforms, orchestration tools, and transformation frameworks to ensure data quality, monitoring, compliance, and actionable insights. Lead initiatives, collaborate with stakeholders, and mentor engineers.

Prepare month-end journal entries, reconciliations, and supporting schedules for revenue, accounts receivable, and payables. Support audits, collaborate with Engineering and FinTech teams, analyze large datasets using Excel and Power Query, and contribute to process improvements and ad hoc accounting projects.

Own and optimize end-to-end operational workflows for high-priority email and push campaigns. Coordinate intake, prioritization, QA, and launches while identifying bottlenecks and translating them into product requirements. Partner with Marketing, Engineering, Data, and Design to build automation, tooling, and reporting. Use data to measure performance, drive experiments, and scale campaign operations for improved speed and quality.

Optimize global performance marketing campaigns for StubHub’s ticketing marketplace. Analyze campaign and team metrics, troubleshoot data and system issues, conduct root-cause analysis, and identify opportunities to improve efficiency and ROI. Partner with marketing, product, technical teams, media partners, and vendors to support campaign execution, feature evaluation, workflow improvements, and strategic recommendations. Document procedures, monitor incidents, and apply market intelligence and industry trends to targeting and campaign strategy.

Build and scale ticket supply in Mexico by identifying inventory gaps, acquiring and onboarding sellers, managing strategic supplier relationships, and owning regional supply KPIs. The role leads the full commercial lifecycle from pipeline creation through negotiations, onboarding, and revenue growth. It requires autonomous regional decision-making, data-informed initiatives, complex negotiations, and client-facing relationship management across sports, concerts, theater, and other live events.

Design, develop, test, deploy, and maintain full-stack software across frontend and backend systems. Build scalable, mission-critical platforms supporting seller inventory and marketplace operations. Collaborate on engineering best practices, manage project priorities, solve complex business problems, own initiatives through production, and mentor junior engineers while contributing to product and commercial strategy.

Manage and grow ticket-supplier relationships across Mexico by identifying supply gaps, acquiring and onboarding sellers, negotiating commercial terms, and improving inventory quality and coverage. Own regional supply KPIs, sales pipelines, deal execution, supplier growth, and client-facing negotiations. Use data to prioritize opportunities and make ROI-based decisions while representing the region internally. The role is remote in Mexico and requires English-Spanish bilingual fluency.

Lead Revenue Finance and Tax Engineering teams building reliable, auditable systems for revenue recognition, billing, settlement, ledgers, reconciliation, tax calculation, compliance, and reporting. Set technical direction, drive execution, hire and develop engineers, improve operational metrics, and partner with Finance, Accounting, Tax, Product, and Data stakeholders. Ensure financial systems meet high standards for correctness, resilience, maintainability, and regulatory compliance.