Jobs at StubHub

Own the vision, strategy, and roadmap for StubHub’s internal tools and automation platform supporting global customer success operations. Lead workflow redesign, success metrics, feedback loops, and reusable platform capabilities for human and AI agents. Partner cross-functionally with Engineering, Design, Data Science, Analytics, Operations, Finance, Legal, and business leaders to deliver solutions for complex customer and seller issues.

Optimize global performance marketing campaigns for StubHub’s ticketing marketplace. Analyze campaign and team metrics, troubleshoot data and system issues, conduct root-cause analysis, and identify opportunities to improve efficiency and ROI. Partner with marketing, product, technical teams, media partners, and vendors to support campaign execution, feature evaluation, workflow improvements, and strategic recommendations. Document procedures, monitor incidents, and apply market intelligence and industry trends to targeting and campaign strategy.

Build and scale ticket supply in Mexico by identifying inventory gaps, acquiring and onboarding sellers, managing strategic supplier relationships, and owning regional supply KPIs. The role leads the full commercial lifecycle from pipeline creation through negotiations, onboarding, and revenue growth. It requires autonomous regional decision-making, data-informed initiatives, complex negotiations, and client-facing relationship management across sports, concerts, theater, and other live events.

Build scalable systems, reporting, forecasting, workforce models, dashboards, and operating standards for StubHub’s global customer support organization. Use SQL, spreadsheets, AI, automation, and operational data to improve staffing, training, quality, performance visibility, and partner decisions. Lead ambiguous initiatives from analysis through implementation while collaborating with Customer Success, Product, Data, Technology, and global outsourcing partners.

Own the operating system for StubHub and viagogo’s paid search acquisition channel. Responsibilities include optimizing Google Ads campaigns, analyzing performance, identifying and measuring experiments, coordinating Engineering, Data Science, Analytics, and Operations teams, managing delivery plans and dependencies, improving dashboards and workflows, and documenting decisions. The role blends paid search expertise with product management, prioritization, measurement, and cross-functional delivery.

Design, develop, test, deploy, and maintain full-stack software across frontend and backend systems. Build scalable, mission-critical platforms supporting seller inventory and marketplace operations. Collaborate on engineering best practices, manage project priorities, solve complex business problems, own initiatives through production, and mentor junior engineers while contributing to product and commercial strategy.

Manage and grow ticket-supplier relationships across Mexico by identifying supply gaps, acquiring and onboarding sellers, negotiating commercial terms, and improving inventory quality and coverage. Own regional supply KPIs, sales pipelines, deal execution, supplier growth, and client-facing negotiations. Use data to prioritize opportunities and make ROI-based decisions while representing the region internally. The role is remote in Mexico and requires English-Spanish bilingual fluency.

Supports global indirect tax compliance, including U.S. sales and use tax, VAT/GST filings, tax payments, reconciliations, month-end close, audits, notices, and process improvements. The role researches tax law, maintains filing calendars, supports SOX controls and ASC 450 calculations, and collaborates with tax, accounting, finance, technology, and external providers.

Leads Revenue Finance and Tax Engineering teams responsible for financial, billing, settlement, ledger, reconciliation, tax, compliance, and reporting systems. Sets technical direction, drives reliable and auditable delivery, partners with Finance, Accounting, Tax, Product, and Data stakeholders, and manages hiring, coaching, performance, and team health. Owns system quality, execution metrics, architecture, and operational improvements across business-critical platforms.

Lead Revenue Finance and Tax Engineering teams building reliable, auditable systems for revenue recognition, billing, settlement, ledgers, reconciliation, tax calculation, compliance, and reporting. Set technical direction, drive execution, hire and develop engineers, improve operational metrics, and partner with Finance, Accounting, Tax, Product, and Data stakeholders. Ensure financial systems meet high standards for correctness, resilience, maintainability, and regulatory compliance.

Supports global income tax compliance, provisions, reporting, reconciliations, estimated payments, tax audits, notices, and tax-related internal controls. Conducts tax research, advises on business impacts, maintains tax calendars, and contributes to process improvements and special projects. Collaborates with tax, accounting, finance, and cross-functional teams in a fast-paced environment.

Manages StubHub’s global international income tax function, including tax compliance, U.S. international filings, ASC 740 tax provisions, transfer pricing, tax planning, audits, and global tax reporting. Partners with Finance, Accounting, Legal, Treasury, and international teams; manages external advisors; evaluates tax impacts of business initiatives; monitors tax law developments; and improves processes, controls, automation, and scalability.

Lead product design across multiple products by defining shared UX approaches, design systems, workflows, and experience principles. Partner with product, engineering, research, and business stakeholders to improve usability, accessibility, and consistency. Use qualitative and quantitative research to validate decisions, coordinate complex design initiatives, guide other designers, and build reusable design resources. Evaluate AI-assisted design tools and workflows, including prototyping and design-system solutions, to improve design-to-development efficiency.

Leads StubHub’s SOX program, internal controls function, risk management, and regulatory compliance as a newly public company. Responsibilities include overseeing financial and IT controls, managing internal and external audit relationships, leading testing and remediation of material weaknesses, coordinating annual walkthroughs, training control owners, reviewing workpapers, reporting to senior leadership and the Audit Committee, and supporting annual assessments of internal control over financial reporting and SEC reporting.

Designs and maintains financial data models, analytical pipelines, metrics, datasets, reports, dashboards, and self-service analytics tools. Performs statistical, predictive, exploratory, and financial analyses using large-scale cloud data platforms. Partners with stakeholders to translate business questions into analytical solutions, collaborates with engineering on data integration, and develops analytical code using Python, Java, SQL, and YAML.

Develops and maintains full-stack web applications and distributed services using .NET, C#, TypeScript, React, and SQL Server. Designs scalable APIs and microservices, improves system performance and reliability, optimizes database queries, enhances observability and automation, and supports high-availability platforms serving millions of users. Collaborates on architecture, testing, deployment, incident response, and technical problem-solving.

Leads global workforce optimization across in-house and outsourced support operations. Responsibilities include forecasting, headcount and capacity planning, scheduling, productivity measurement, location strategy, KPI governance, data modeling, and outsourcing partner evaluation and contract negotiation. The role develops workforce frameworks, oversees staffing and site-change requests, collaborates with HR and Finance, and leads teams across international locations.

Own the Paid Search acquisition product across StubHub and viagogo. Build experiment and delivery roadmaps, coordinate Data Science, Analytics, Engineering, and Operations, improve Google and Bing campaign performance, and establish dashboards, alerts, workflows, attribution methods, and measurement standards. Translate commercial goals into priorities, define metrics, assess experiments, resolve dependencies, and document platform knowledge to support faster, better decisions.

Leads strategic finance partnering across business units, including forecasting, budgeting, resource allocation, investment evaluation, financial modeling, ROI analysis, reporting, and performance management. Develops scalable planning and analytical processes, supports close and earnings preparation, identifies risks and opportunities, and translates complex data into executive recommendations. Manages and coaches Strategic Finance team members while remaining hands-on with key analyses and deliverables.

Build and scale ticket supply in underpenetrated markets by identifying inventory gaps, acquiring and onboarding sellers, managing strategic supplier relationships, and improving supply quality and coverage. Own regional supply KPIs, commercial pipelines, negotiations, onboarding, and revenue growth. Use data to prioritize initiatives and ROI-based investments while serving as the primary contact for major suppliers across sports, music, theatre, and live entertainment.