Jobs at StubHub

Monitor and manage global event-level incidents, respond to internal inquiries, create and distribute customer communications, update event listings/orders, analyze contact volumes, and implement process improvements to reduce customer contacts and improve efficiency.

Lead HR business partnership for Product and Technology and own company-wide learning and development strategy. Coach senior leaders, drive org design, workforce planning, performance management, complex employee relations, and HRBP team development. Build LMS strategy, manager development, role-based learning paths, AI-fluency programs, and measurement frameworks that link learning to business outcomes.

Design, develop, test, deploy, and maintain backend systems for StubHub's Sponsored Listings ad platform. Provide technical leadership, translate product requirements into engineering plans, ensure stability and reliability, own projects end-to-end, and mentor junior engineers.

Design, develop, test, deploy, and maintain backend and frontend systems for StubHub's supply platform. Build scalable, reliable services and APIs to manage seller inventory, meet SLAs, reduce operational costs, and protect against fraud and legal constraints. Mentor engineers and drive technical and product strategy.

Own day-to-day People Operations across the employee lifecycle (onboarding, offboarding, benefits, leave, compliance). Support employees and managers, maintain People systems and accurate data, manage vendors, coordinate projects and recurring programs, and identify process improvements to scale and streamline HR operations.

Lead global customer service and operations for managers, supervisors, and agents; drive strategic initiatives to improve CSAT, service levels, FCR, and cost per contact; coach senior leaders, manage change, leverage data to set roadmap, collaborate cross-functionally, and deliver measurable customer experience improvements. Based in Atlanta with up to 20% travel.

Manage day-to-day People Operations across the employee lifecycle (onboarding, offboarding, benefits, leave, compliance), maintain accurate People data, coordinate vendors and cross-functional projects, improve processes and self-service resources, and support recurring People programs to scale operations and enhance employee experience.

Lead the Seller Experience Post-Purchase org, define strategy and roadmap, build automated policy and incentive frameworks, reduce seller friction with self-serve workflows, improve enforcement and collections, develop AI/automation capabilities, run experiments using data tools, and coordinate cross-functional delivery.

Lead StubHub's sports communications strategy to drive earned media and cultural authority. Build and manage sports media relationships, craft consumer-facing and data-backed storytelling, surface human fan stories, run high-visibility campaigns, monitor trends and rapid-response needs, and align with cross-functional teams on sensitive sports moments.

Own and optimize end-to-end operational workflows for high-priority email and push campaigns. Coordinate intake, prioritization, QA, and launches while identifying bottlenecks and translating them into product requirements. Partner with Marketing, Engineering, Data, and Design to build automation, tooling, and reporting. Use data to measure performance, drive experiments, and scale campaign operations for improved speed and quality.

Design, develop, test, deploy, and maintain full‑stack frontend and backend features for high‑throughput seller systems. Mentor engineers, own projects end-to-end, and collaborate on scalable, reliable platform solutions.

Design, build, test, deploy and maintain full-stack features for seller-facing systems. Collaborate on architecture and best practices, own projects end-to-end, and mentor junior engineers to improve team capability.

Lead design and execution of StubHub’s global compensation, benefits, and equity programs. Rebuild job architecture, ensure pay equity and compliance, manage private-to-public equity transition and SOX controls, deploy AI-enabled Total Rewards operations, partner with Finance/Legal/HR, and build employee education and governance for executive and broad-based rewards.

The Senior Product Manager will design adaptive systems for listing eligibility, drive marketplace trust, and improve seller interactions on StubHub's platform.

The role involves building and scaling partnerships for Open Distribution at conventions and expos, focusing on business development, deal execution, and cross-functional growth efforts.

As a Senior Product Manager for Marketplace Risk, you will design systems governing supply listing and seller experience, driving growth and trust in the marketplace.

The Strategy & Analytics Manager will develop efficiency strategies using data, analyze costs, and drive operational improvements across teams.