Phocas is growing fast, from $70M toward $250M ARR, and our post-sales engine needs to keep up.
We’re looking for a Revenue Operations Analyst to help sharpen how we track, manage and improve retention, expansion and delivery across Customer Success, Account Management, Professional Services and Support.
This is a hands-on role at the intersection of data, systems and commercial performance. You’ll work closely with GTM leaders to bring clarity to metrics, improve processes and make it easier for teams to do great work.
What You’ll Work On
- Creating a clear 360° view of the customer across CS, AM, PS and Support.
- Improving visibility into retention, expansion, utilisation and delivery performance.
- Supporting expansion forecasting and performance tracking.
- Strengthening services forecasting and on-time delivery reporting.
- Spotting operational friction and designing practical improvements.
- Helping optimise the post-sales tech stack and how teams use it.
- Turning data into insights that drive action.
What Good Looks Like
- Stronger retention and expansion performance.
- Reporting leaders actually trust and use.
- More predictable services delivery.
- Systems that feel connected and scalable.
Who This Could Suit
You might come from Revenue Operations, Sales or CS Operations, Business or Commercial Analysis, Finance partnering with GTM, Professional Services Operations, or another data-heavy operational role in a SaaS or technology environment.
You’re someone who:
- Is analytical and systems oriented, but commercially aware.
- Enjoys digging into messy data and turning it into clarity.
- Is comfortable working in CRM and adjacent systems, and curious about how tools connect.
- Can work cross functionally and influence without formal authority.
- Has a growth mindset and bias for action. You don’t wait for perfect, you improve what exists.
This role offers real visibility across the business and the opportunity to shape how we scale our post-sales motion.
If you enjoy improving how things work, making data meaningful, and helping teams perform at their best, we’d love to hear from you.
Phocas is an Accredited Employer and typically we are strong supporters of international talent, but due to current visa settings and processing times, we can only consider applicants with current NZ working rights.
Why Phocas?
- A genuinely people-first culture
- A growing global customer base where your work scales real value
- A friendly, collaborative team that values trust, autonomy, and continuous improvement.
- Spacious, centrally located offices and flexible working options
Recruiters, please note: We don’t accept unsolicited agency resumes
#LI-NG1 #LI-Hybrid
Benefits
Top Skills
What We Do
Phocas Software makes people feel good about data because it is easy to use. All customers can collate and understand the key numbers critical to their work without the help of IT or a technical expert. Phocas has a low barrier to entry, reduces layers of data, decreases administration costs, and allows everyone within an organisation to understand financial performance better and act on it. Phocas changes the way people think and work and allows you to be decisive and more confident in your decision-making. Phocas’ cloud data analytics application plugs into enterprise ERP systems and multiple other data sources. Our team of 300 people located across the UK, Europe, Asia, Australia, New Zealand and North America live by our company values: “fun, fulfilling, forever.”
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