Revenue Operations Analyst

Job Description

At Zendesk we create software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 125,000 organisations in 150 countries use Zendesk products, serving more than a billion users all over the globe. Learn more at www.zendesk.com.

As a result of our growing Revenue Operations in the EMEA region, we're now seeking a detailed, organized, high energy Revenue Operations Analyst. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment with strong written and verbal communication skills in English. The main objective of this role will be to support our Sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals.

This role will be based in Krakow, Poland. The expectation is that you will work a couple of days per week in the office to connect, collaborate, learn or celebrate in person with the option of working remotely for the remainder of the week.

What you get to do every day:

The job responsibilities for this role will encompass the entire Quote-to-Cash process at Zendesk:

• Serve as the trusted adviser to the EMEA Sales Team on all deal and finance related matters 

• Advise the team on alternative contract options, and/or value propositioning to help drive deal closures

• Partner with Sales to teach best practices and help prepare a variety of strategic deals for management review

• Review contracts to ensure it conforms to finance audit reviews and revenue recognition policies and maintain expert knowledge on quoting and provisioning systems (e.g., Zuora limitations)

• Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions

• Ensure the billing system and invoicing reflect correct information for each customer according to contract terms

• Apply critical thought to projects focusing on process improvement and automation

What you bring to the role:

Recent experience in a Deal Desk role or experience with a Billings/Operations/Salesops Analyst or similar. A successful candidate should be able to deal with ambiguity and change and have an inquisitive nature with a desire to understand and positively challenge and evolve processes. 

• 2+ years of experience working with, supporting, and advising Sales and other cross-functional teams

• Fluency in spoken and written English; French or German would be an advantage

• Ability to work independently and meticulously; you hold yourself accountable to consistent, high-quality work combining your experience in a finance discipline and attention to detail with transaction processing

• Ability to develop great working relationships with key internal stakeholders to help drive revenue growth

• Energetic, dedicated, and self-driven

• Analytical skills and experience with contract management 

• Experience with Salesforce CPQ and/or Zuora would be an advantage

Not your average tech company

Zendesk has all the stuff you’d expect from a tech company - competitive pay, benefits, a beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to volunteer thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. Our team is dedicated to ensuring our workplace experience is top-notch and welcoming for all. This is a great opportunity to join an exciting, high-growth company at the ground level, whilst enjoying the ability to learn and grow alongside a highly hardworking, supportive Finance function.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.