• Partner with Sales, Customer Success, Finance, Legal, and other stakeholders to facilitate contract requests, resolve operational questions, and deliver an outstanding internal customer experience.
• Manage customer subscription and renewal information within business systems, helping ensure customers receive the products and services they purchase and that account records remain accurate.
• Review contract adjustments, invoice corrections, and credit requests by validating order history, billing details, and supporting documentation in accordance with company policies.
• Administer and process opportunities, quotes, contracts, and related transactions within Salesforce and Workday while maintaining data integrity and operational efficiency.
• Contribute to continuous improvement by identifying process enhancements, supporting cross-functional initiatives, and participating in training related to artificial intelligence, Lean methodologies, root cause analysis, and operational excellence.
• Knowledge of contract administration and order-to-cash processes, including invoicing, billing activities, subscription management, and revenue operations workflows.
• Understanding of operational controls and data accuracy requirements, with the ability to review transactions, identify discrepancies, and resolve routine issues using established procedures.
• Experience working with customer relationship management, billing, or financial systems, preferably Salesforce, Salesforce CPQ, Workday Financials, or similar enterprise platforms.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred, or an equivalent combination of education and relevant professional experience; proficiency with Microsoft Excel, Outlook, Word, and PowerPoint required.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- 2+ years of professional experience in revenue operations, order management, billing, finance operations, customer support operations, or a related business function
- Knowledge of contract administration and order-to-cash processes, including invoicing, billing, subscription management, and revenue operations workflows
- Understanding of operational controls and data accuracy requirements, including transaction review, discrepancy identification, and routine issue resolution
- Experience with customer relationship management, billing, or financial systems
- Experience with Salesforce, Salesforce CPQ, Workday Financials, or similar enterprise platforms
- Proficiency with Microsoft Excel, Outlook, Word, and PowerPoint
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent education and relevant professional experience
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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