Revenue Operations Administrator

Why WorldWide?

Worldwide Logistics is one of the fastest growing 3PLs in the country. We operate with reinforced core values, confidence, and take pride in the job that we do every day. The transportation world is rooted in relationships - we take pride in the connections that we create on and offsite by using our unique ability to partner with others. We have an innovative and progressive culture that allows for career growth and financial rewards.

Since 1999, WorldWide Logistics has grown exponentially leading to continuous rapid growth. This has given us the ability to build a brand new 76,000 square foot HQ building completed in 2023. Our new HQ features a modern amenity rich environment for employees including a café, numerous collaborative areas, food markets, a large outdoor patio seating area, and a quarter mile lighted walking path around a serene pond.

WorldWide Logistics is passionate about continuous improvement and seeking out individuals who are innovative, proactive, motivated, and coachable. One of our most impactful qualities is the ability to embrace challenges, grow through change, and encourage creativity to get ahead of the constant market variables.

Purpose of the Job:

WorldWide Logistics is seeking a detail-oriented, proactive Revenue Operations Administrator to manage and continuously optimize our HubSpot platform. This role will maintain data integrity, develop and enhance sales automation workflows, support reporting and analytics, and drive effective platform adoption across our Shipper, Carrier, and Operations teams. Working closely with leadership and key stakeholders, the Revenue Operations Administrator will translate strategic revenue operations priorities into scalable HubSpot solutions that improve efficiency, visibility, and performance.

The ideal candidate combines technical CRM expertise with strong business process understanding and enjoys collaborating cross-functionally to improve operational efficiency and customer experience.

Key Responsibilities:

HubSpot Administration

• Manage daily administration of HubSpot CRM, including users, permissions, properties, and, workflows.
• Maintain CRM hygiene and data quality standards through audits, deduplication, and process improvements.
• Configure and optimize HubSpot objects, forms, lists, sequences, and automation workflows.
• Monitor platform performance and troubleshoot system issues.

Automation & Process Optimization

• Build and maintain automated workflows for lead routing, nurturing, lifecycle management, and customer communications.
• Collaborate with shipper, carrier and operations teams to streamline business processes.
• Recommend and implement CRM enhancements to improve operational efficiency.

Reporting & Analytics

• Create dashboards and reports to track KPIs, campaign performance, pipeline metrics, and customer engagement.
• Analyze CRM data and provide actionable insights to leadership and stakeholders.
• Ensure consistent reporting standards across departments.
• Support integration with Power BI for executive and operational reporting.

Integration Management

• Participate in the seamless integration of HubSpot into the WorldWide custom technology stack and SaaS ecosystem.
• Partner with Cloud and Engineering teams to manage API-level integrations and data flows between HubSpot and the broader WWL technology stack. User Support & Training
• Provide ongoing support for HubSpot users.
• Develop and continuously update documentation, SOPs, and best practices for CRM usage.
• Serve as the primary point of contact for HubSpot-related questions and support requests.

Qualifications:

Required

• 2+ years of experience administering HubSpot CRM
• Strong understanding of HubSpot Sales Hub, Marketing Hub, and Service Hub.
• Experience building workflows, automations, dashboards, and reports.
• Knowledge of CRM best practices and data management principles.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and work independently.

Preferred

• HubSpot certifications (HubSpot Administrator, Marketing Software, Sales Software, Service HubSpot Software, Revenue Operations, etc.).
• Experience with integration and automation tools
• Experience with Supply Chain, Transportation and Logistics.
• Experience supporting sales and marketing operations teams.

Education and/or Experience:

• Bachelor’s degree in business, marketing, information systems, or related field preferred, or equivalent practical experience.

What's in it for You?

At WorldWide Logistics, we value our employees and believe in providing a positive work environment. As part of our team, you will enjoy:

• Brand new HQ building in Urbandale off I-80/35
• Competitive Salary
• Opportunities for career advancement
• Catered lunches and weekly food trucks
• Monthly Employee Appreciation Day
• Company Swag
• Employee Clubs i.e., Gardening, Art, Book, Dungeons and Dragons, etc.
• Bags Tournaments
• Community Involvement
• Casual dress
• PTO Plan
• Full suite of benefits including health, dental, vision, flexible spending plans, life insurance, voluntary life, voluntary short-term disability, voluntary long-term disability, 401k with a match, voluntary ID Theft plan
• Access to cutting-edge technology
• A collaborative and supportive team culture
• A company where your ideas are valued