Revenue Enablement Strategist (Customer Success)

Description

Sprout Social is looking to hire a Revenue Enablement Strategist for the Sales & Success team.

Why join Sprout’s Revenue Enablement Team?

As a member of Sprout’s Revenue Enablement department, you’re an integral part of empowering and inspiring our customers and driving the growth of our business. As a true partner to Sales and Success, we are accountable to—and responsible for—driving significant revenue across new business acquisition and customer growth. Together, we make up our revenue organization, where we lead our go-to-market strategy and establish our goals as one unified team. We put our customers at the center, we’re driven by results, and passionate about our impact on the overall strength and health of Sprout. As individuals, there’s no shortage of opportunities to learn and grow in your current role and beyond. Here, we want you to do your best work, be creative, and take risks. 

What you’ll do

• Drive impactful training and enablement for Customer Success teams by developing resources, programs, and learning paths that directly improve customer retention, adoption, and satisfaction.
• Partner with cross-functional teams (Product, Marketing, Partnerships, and Sales) to distill complex information into clear, actionable takeaways for Customer Success teams.
• Report to the Director of Revenue Enablement, collaborating closely to ensure enablement priorities are aligned across the entire Revenue organization.
• Serve as a bridge between Customer Success and other departments, ensuring timely communication, consistent messaging, and alignment on customer-facing initiatives.
• Own and evolve continuous education programs for CS teams.
• Partner with first, second, and third-line CS managers to identify skill gaps, measure progress, and implement targeted development opportunities for their teams.

What you’ll bring

Our ideal candidate understands the value Revenue Enablement plays in delivering scalable training that can lead to high-performing success teams. You have a strong grasp of the customer journey and lifecycle in a B2B SaaS environment and are experienced in building programs that improve onboarding, drive product adoption, and deepen customer relationships. In addition, you have experience and confidence in working with stakeholders at every level and driving strategic, high-impact opportunities for training and resource development.

Ideally, you have previous experience in customer success roles where you saw firsthand what drives team performance and customer satisfaction. You’re a strategic thinker with a collaborative spirit, passionate about equipping customer success teams with the tools, training, and resources needed to deliver exceptional customer experiences.

The minimum qualifications for this role include:

• 3 - 4+ years experience in customer success, enablement role, and/or a similar customer-facing function
• Experience in building and delivering training to customer-facing teams through live and e-Learning methods
• Experience driving org-wide projects with multiple stakeholders

Preferred qualifications for this role include:

• Familiarity with building e-Learning in a Learning Management System
• Proficiency in a Content Management System, like Highspot, Showpad, or Seismic 

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social onboarding to learn the ins and outs of the product and better understand the value that Sprout delivers to our customers
• Get to know your fellow teammates in the Revenue Enablement organization and meet with key stakeholders across Customer Success to understand current working relationships
• Familiarize yourself with our Customer Success operating model, team structure, and core processes
• Familiarize yourself with the Enablement operating model, team process, and core processes 
• Begin listening to customer calls, reviewing CS data, and identifying initial areas of opportunity for enablement

Within 3 months, you’ll start hitting your stride by:

• Partner closely with CS leadership to identify skill gaps and build a prioritized enablement roadmap
• Collaborate with the Enablement team to design, implement, and operationalize required enablement programs via e-learning modules and e-learning-based sessions
• Begin contributing to regular customer success communications such as newsletters, training sessions, and knowledge base updates
• Start developing training sessions based on the highest priorities and needs identified by Success, which include, but are not limited to: process training, messaging, and product updates
• Own our content management system, updating resources and adding new ones to ensure our customer-facing teams have the collateral necessary to complete their responsibilities
• Own Customer Success Week 4 onboarding program to onboard new hires 

Within 6 months, you’ll be making a clear impact through:

• Act as the Enablement subject matter expert on content and communications, while having a clear perspective on the most critical initiative-based needs of CSMs
• Advocate for and help create new resources to support customer journey stages such as onboarding, adoption, renewal, and advocacy
• Champion organizational change management to help global team members adopt and manage through change effectively
• Continue to build trusted relationships with cross-functional teams that you will be supporting
• Serve as the go-to expert for Customer Success enablement strategy, content, and communication

Within 12 months, you’ll make this role your own by:

• Be a trusted partner to the Customer Success leadership team, helping define long-term enablement goals
• Have a clear perspective on the impact of your Enablement programs and resources have on the business
• Evolve global enablement programs to support continued growth, achievement, and capability among the team
• Consistently and reliably give and receive feedback with peers
• Become a model contributor in Sprout's Customer Success organization 
• Be recognized as an innovator in Enablement

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $76,560 (min), $95,700 (mid), $114,840 (max) USD annually
• Zone 2 (All other US states): $69,600 (min), $87,000 (mid), $104,400 (max) USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation biannually, identify any changes in the market, and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees can enroll in Sprout’s company’s 401 (k) plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components of an employee’s full compensation package here to help you understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

#LI-REMOTE