As a Revenue Cycle Strategy & Operations Lead, you’ll be the strategic and operational driver behind the systems that power our revenue collection - helping us collect revenue while building a best-in-class patient and provider experience. Reporting to the Head of RCM, you'll help scale our infrastructure, operations, and team as we expand into new product lines and partnerships.
You’ll sit at the intersection of strategy, execution, and collaboration - designing how we work, partnering across engineering, operations, and finance, and rolling up your sleeves to drive forward the initiatives that matter most. Whether it's activating new insurance contracts, implementing new tech & RCM vendors, driving the success of new product lines and partnerships, or defining the roadmap for our RCM team, you'll be a key player in shaping the future of our RCM function.
This is a unique opportunity to build from the ground up at a mission-driven, fast-growing healthcare company. If you're excited to take ownership of complex systems, drive results across teams, and work in a dynamic, high-growth environment - we’d love to meet you.
This is a full-time, NYC-based role (3–4 days/week in our Gramercy office, with some remote flexibility).
Key Responsibilities:- Drive RCM strategy & operational excellence: Lead initiatives across insurance eligibility, billing, and collections to improve financial outcomes and operational efficiency. Partner cross-functionally to define priorities, identify blockers, and unlock opportunities for improvement.
- Partner with Engineering to scope and launch key tools: Translate RCM needs into product requirements in partnership with Engineering - e.g., launching an AI support agent for billing workflows or revamping insurance eligibility infrastructure.
- Quarterback high-impact special projects: Identify and own high-impact strategic initiatives, end-to-end, collaborating across cross-functional teams (e.g., Product, Marketing, etc.) to drive meaningful results.
- Design and scale RCM reporting: Build and maintain reporting to track progress against team goals, inform leadership strategy, and improve day-to-day decision-making across the RCM org.
- Support new product and market expansion: Help stand up new RCM processes as we expand into new clinical offerings, states, or payer arrangements - ensuring our systems are ready to scale.
- Manage vendor and stakeholder relationships: Lead the day-to-day relationship with our key RCM vendors, including management of issue resolution, performance tracking, and workflow automation.
- You have 3-5 years of experience, ideally combining time in consulting, banking, or investing and strategy, operations, or product roles at a high-growth startup.
- Bonus points if you have a passion for healthcare or nutrition, and/or have experience in the industry.
- You’re a first-principles thinker who loves breaking down ambiguous problems and designing solutions tailored to the business context.
- You’re a systems-minded problem solver who enjoys untangling messy workflows and turning them into scalable, tech-enabled systems.
- You’re highly analytical, comfortable building analyses from scratch and cutting data to tell a clear story. You focus on the 80/20 — identifying what matters most and prioritizing ruthlessly to drive impact.
- You’re a strong communicator and project manager, able to distill complex ideas, keep cross-functional efforts on track, and ensure no ball gets dropped.
- You’re a self-starter who is comfortable operating in ambiguity, has a willingness to plug in wherever needed, and has a strong sense of ownership.
Top Skills
What We Do
Nourish is on a mission to improve people’s health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death.
Nourish is addressing this healthcare crisis by helping people eat better, more easily, with our food as medicine platform. We connect people with a telehealth Registered Dietitian, food, and mobile app to improve their nutrition, all covered by health insurance. The Nourish mobile app provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes / meal planning, AI chat, and more.
We launched two years ago and already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more. We are live in all 50 states.
We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.
Why Work With Us
We’re paving the way for millions to live healthier, longer lives.
At Nourish, we believe everyone deserves to eat and live well. US healthcare is broken, and it's not going to fix itself. Join our team and help bring the future of healthcare to life.
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Nourish Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our team is a mix of both remote & local (in NYC). For NYC-based roles, we encourage people to come in to collaborate, have team lunches, and join fun happy hours but you to choose the setup that works best for you!