Revenue Cycle Project Manager

Panoramic Health
Come Join our team!! 

The RCM Project Manager will be responsible for planning and delivering enterprise revenue cycle initiatives across functional teams and regions. The Project Manager will turn approved priorities into project plans, coordinate dependencies, hold participants accountable for commitments, and manage implementation through operational handoff. The VP of RCM sets enterprise priorities. Operational leaders remain accountable for ongoing service delivery and financial results. The Project Manager will be highly motivated to face challenges of a rapidly growing organization and committed to service excellence.

Responsibilities:

• Defines project scope, objectives, deliverables, success measures, business owners, and acceptance criteria with the project sponsor and functional leaders
• Builds and maintains project plans, decision logs, risk and issue logs, and action tracking. Escalates competing priorities and overdue deliverables, and documents approved changes to scope, timing, or resources
• Coordinates initiatives across regional RCM, AR, Payment Integrity, Insurance Verification and Referrals, Authorizations, Medical Records, Coding, Credentialing, Patient Support, Finance, IT, and vendors
• Translates workflow problems into requirements with operational owners, and documents current and future processes, handoffs, and ownership
• Coordinates technology and vendor implementation, including requirements, configuration, access, testing, and deployment. Engages authorized technical owners for system changes
• Manages portal access and documentation improvement projects with Medical Records and IT, and transfers ongoing access administration and records retrieval to Medical Records
• Coordinates SOPs, process guides, and training materials with subject matter experts. Arranges end-user training, including athenaOne and other RCM systems, and verifies readiness
• Plans and coordinates user acceptance testing, defect resolution, and readiness reviews before implementation
• Provides project updates to the Director and VP of RCM, including milestones, risks, decisions required, and recovery plans
• Completes documented handoffs to the operational owner and validates post-implementation results against agreed baselines and success measures through project closure
• Coordinates improvement projects arising from practice escalations while the Director of RCM retains accountability for the escalation and financial recovery
• Supports acquisition and practice onboarding projects as assigned
• Maintains project planning, testing, status reporting, and handoff templates
• Perform other duties and responsibilities as required, assigned, or requested

Requirements:

• Bachelor’s degree not required. Equivalent experience accepted.
• PMP, Lean Six Sigma, or equivalent project management training or certification preferred.
• 5+ years of relevant healthcare experience, including cross-functional project delivery.
• Experience implementing RCM workflows, technology, vendor services, or operational improvements.
• Experience managing requirements, testing, training, adoption, and operational handoffs.
• athenaOne experience required.
• Multi-practice physician organization, nephrology, or specialty care experience.
• Experience coordinating offshore teams.
• Epic, AdvancedMD, Veradigm, or other RCM platform experience.
• Excellent interpersonal and communication skills.
• Strong project planning, dependency management, facilitation, risk management, and change control skills.
• Working knowledge of physician revenue cycle workflows and the impact of incomplete handoffs.
• athenaOne knowledge sufficient to define requirements and validate workflow and reporting changes.
• Ability to coordinate technical and operational teams, challenge incomplete deliverables, and escalate decisions.
• Ability to manage several projects without taking permanent ownership of daily production work.
• Strong Microsoft Office skills, specifically Excel and PowerPoint, with strong process documentation and project tracking skills.