The Role
Supports healthcare revenue cycle client relationships, service delivery, client communications, performance expectations, and issue resolution. Coordinates internal teams, monitors support requests, ensures consistent messaging and adherence to policies, and helps identify process improvements. The role requires basic revenue cycle management knowledge, strong communication skills, and the ability to prioritize multiple tasks while supporting client satisfaction and contracted service delivery.
Summary Generated by Built In
Job Description:
The Revenue Cycle Client Manager is responsible for supporting the management of client relationships and assisting in the successful execution of the revenue cycle. This role involves coordinating with internal teams to ensure service delivery, addressing client inquiries, and maintaining performance standards.- Manage client relationships and ensuring client satisfaction.
- Support the delivery of contracted services, including communication with client management.
- Establish and maintain client performance expectations.
- Participate in scheduled meetings with client contacts, providing basic revenue cycle management expertise.
- Coordinate internal service teams to resolve client issues and improve processes.
- Monitor RCM support requests and collaborate with RCM support and operations to ensure timely resolution.
- Ensure alignment of internal messaging and deliverables with other service teams.
- Support the adherence to best practice setup, policy, and procedures.
- Identify opportunities for process improvements and support action plans for problem resolution.
- Perform other duties that support the overall objective of the position.
- Bachelor’s Degree in Business Administration, Health Management Information Systems, or a related discipline.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 1-3 years of experience in customer service, revenue cycle management, or a related field.
- Knowledge of: Basic knowledge of Revenue Cycle Management best practices.
- Skill in: Strong communication and interpersonal skills.
- Ability to: Ability to support multiple tasks and prioritize effectively.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree in Business Administration, Health Management Information Systems, or a related discipline; equivalent education and experience may be accepted.
- 1-3 years of experience in customer service, revenue cycle management, or a related field.
- Basic knowledge of revenue cycle management best practices.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
NextGen Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NextGen Healthcare and has not been reviewed or approved by NextGen Healthcare.
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Healthcare Strength — Health coverage includes multiple Anthem medical options plus dental and vision, and company HSA contributions are provided for HDHP selections. Wellbeing resources such as mental health support and fitness programs complement the core plans.
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Wellbeing & Lifestyle Benefits — A Lifestyle Spending Account, paid Volunteer Time Off, and Employee Resource Groups are highlighted alongside flexible and remote‑friendly work arrangements. These extras add lifestyle and community value beyond core insurance.
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Fair & Transparent Compensation — Sales compensation plans are characterized as fair and transparent with competitive on‑target earnings in go‑to‑market roles. Top performers can achieve higher outcomes under these structures.
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The Company
What We Do
NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for. We provide tailored solutions to fit the precise needs of ambulatory practices, as they strive to reach the quadruple aim while navigating the journey of value-based care. The result? Healthier patients and happier providers.
